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Urgent! Client Experience Manager - Team Lead Job Opening In Singapore, Singapore – Now Hiring Capital Economics Ltd
At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success.
We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.
Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets and real estate sectors.
By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss.
We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them.
We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.
As a Client Experience Team Lead at Capital Economics, you will oversee strategic relationships with high-value clients while leading a team of Client Experience Managers.
This player-coach role combines direct client ownership with leadership responsibilities, driving both individual and team success in delivering exceptional client outcomes.
You will be responsible for ensuring clients derive exceptional value from our products and services, while driving platform adoption, engagement and long-term retention.
This role requires deep commercial acumen, regional or segment specific expertise and a proactive approach to client lifecycle management.
As a team lead, you’ll also mentor and develop team members, foster a culture of excellence and innovation, and contribute to the evolution of the Client Experience function.
This role offers a pathway to broader leadership roles where you will drive strategy, scale operations, and influence company-wide client experience outcomes.
Key Responsibilities:
Client Lifecycle Management
User Experience & Adoption
Strategic Account Management
Value Selling & Commercial Acumen
Feedback & Product Collaboration
Leadership & Influence
Requirements
The ideal candidate will meet some or all of the following qualifications:
We offer world class training including comprehensive coaching on value selling including AI generated persona role plays.
If you are passionate about driving client success and want to be part of a dynamic team, we encourage you to apply.
Please submit your CV along with a cover letter detailing your suitability for this role.
Capital Economics is committed to equality, inclusion and diversity.
We encourage applications from all candidates regardless of ethnicity, religion or belief, gender, sexual orientation, age, disability or gender identity.
If you need reasonable adjustments to be made to the application process to ensure you are not at a disadvantage to other candidates, please include this in your cover letter.
This is applicable if you have a disability or if you are neurodiverse/hold neurodiverse traits.
Benefits
✨ Smart • Intelligent • Private • Secure
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Unlock Your Client Experience Potential: Insight & Career Growth Guide
Real-time Client Experience Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Experience in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2699 jobs in Singapore and 2421 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Client Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Capital Economics Ltd is currently hiring and seeking a Client Experience Manager Team Lead to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Capital Economics Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Experience Manager Team Lead Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Experience Manager Team Lead typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Experience Manager Team Lead interview at Capital Economics Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Capital Economics Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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