You will handle all service-sales and after-sales requests according to brand quality standards and will represent the brand's identity and vision at all times
5-Day work schedule Permanent role Global Company Adecco is working with one of the renowned luxury brands known for its high-end jewelry, watches, and accessories, combining heritage, craftsmanship, and elegant, timeless design.
This is a great opportunity to work as the brand ambassador of this company with a fun, diverse, and service-oriented team!
Job Description:
Drive online and phone sales to achieve set targets and objectives.Manage inbound and outbound customer interactions via phone, email, live chat, and social media across the region.Provide brand information to customers and gather valuable feedback for the brand.Accurately record all relevant data in the appropriate systems, adhering to group data security policies.Promptly escalate system issues to the team leader and report suggestions for improvements.Monitor and identify trends in customer satisfaction or dissatisfaction and share findings with the team leader.Comply with company policies and procedures while maintaining a professional representation of the Group.Work closely with the Customer Service team to manage repairs and after-sales service requests. Job Requirements:
Experience in a call center or customer service management.Familiarity with contact center tools, ideally Salesforce: CRM, interaction management, telephony, and social media platforms.Knowledge of quality monitoring tools and strategies to enhance customer satisfaction.Operational experience and scheduling tools in a contact center setting.Strong English proficiency and fluency in a local language to serve a diverse clientele.Proven ability to build and maintain positive client relationships.Extensive expertise in customer service and ongoing quality improvement initiatives.