Overview
We're looking for a friendly and proactive Client Relations Associate to join our Singapore team.
You'll assist in managing client interactions, ensuring smooth communication and supporting a positive experience across all touchpoints.
Responsibilities
- Respond to client inquiries via calls, emails and messaging platforms
- Assist clients with follow-ups and basic requests
- Coordinate with internal teams to ensure timely resolution of issues
- Maintain accurate client records and documentation
- Support client engagement activities, events and feedback collection
- Help track client satisfaction and report insights to the team
Requirements
- Local Polytechnic Diploma/Degree in Business, Marketing, Communications or related fields
- Prior customer service or client-facing experience is a plus
- Strong communication and interpersonal skills
- Organised, detail-oriented and able to multitask effectively
- Client-focused mindset with a positive, proactive attitude
What's in it for you?
- Hands-on training and mentorship opportunities
- Career progression in client engagement, sales or marketing
- Supportive and collaborative team environment