Job description
Client Relationship Manager
The Opportunity
We are seeking a dedicated and proactive Client Relationship Manager to join our growing team.
In this pivotal role, you will be responsible for managing a portfolio of corporate clients, ensuring high levels of client satisfaction, retention, and service excellence.
You will also play a key role in strengthening existing relationships, supporting new business opportunities, and collaborating cross-functionally to deliver seamless client experiences.
Key Responsibilities
• Manage and nurture a portfolio of corporate clients with a strong focus on satisfaction, retention, and relationship growth.
• Serve as the primary point of contact for all client, insurer, and broker communications.
• Drive client retention through proactive relationship management and consistent service excellence.
• Attend and support client, insurer, and broker meetings to ensure alignment and engagement across all channels.
• Host regular engagement sessions (weekly, monthly, or quarterly) with key stakeholders to review performance, address issues, and identify actionable opportunities for improvement.
• Collaborate closely with internal teams to resolve client issues promptly and ensure timely service recovery.
• Support business development initiatives, including pre-sales engagement, client onboarding, and cross-selling opportunities.
• Strengthen partnerships with existing clients by identifying upselling, cross-selling, and referral opportunities.
• Prepare and review client documentation such as quotations, service agreements, renewal proposals, and reports.
• Maintain accurate client and insurer data, ensuring compliance and confidentiality at all times.
Job Requirements
• Diploma or Degree in Finance, Business, Engineering, Sciences, or a related discipline.
• Minimum 1 year of relevant experience in client servicing, insurance, or a related industry.
• Proven ability to manage conflicts, resolve issues effectively, and build strong client relationships.
• Comfortable working in a fast-paced, dynamic environment with evolving business needs.
• Strong passion for client engagement, business growth, and service excellence.
• Exceptional interpersonal and communication skills, with the ability to engage professionally across all levels.
• A customer-first mindset with a genuine interest in supporting and helping others.
• Energetic, outgoing, and relationship-driven — ideal for individuals who enjoy working directly with clients rather than being confined to a desk role.
Next Steps
If you are interested in this opportunity, please submit your updated CV via this posting or directly through the contact email provided.
We will review all applications carefully.
Due to the volume of submissions, only shortlisted candidates will be contacted.
If you do not hear from us, please consider applying for future opportunities with us.
We look forward to reviewing your application and exploring how you can contribute to our continued growth and success.
Required Skill Profession
Other General
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