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Urgent! Client Service Ambassador (Part Time) Job Opening In Singapore, Singapore – Now Hiring Porcelain

Client Service Ambassador (Part Time)



Job description

A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client.

The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments.

While the role is centered around service, CSAS are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.

Responsibilities & Duties:

  • Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels
  • Respond promptly and clearly to customer queries and service needs
  • Deliver a premium service experience and represent Porcelains standards in-store
  • Maintain and update client interactions in the CRM system
  • Offer service insights, skincare tips, and product knowledge that support client goals
  • Build rapport and meaningful connections with clients to encourage return visits and trust
  • Recommend solutions in a sincere and helpful manner
  • Take ownership in resolving client issues and service recovery where needed
  • Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction
  • Support basic retail operations: POS handling, store opening/closing, payment terminal use
  • Uphold outlet cleanliness, tidiness, and stock accuracy
  • Participate actively in team training and product knowledge sharing
  • Follow through with after-sales actions and client check-ins when relevant

Requirements:

  • At least a professional certification holder in any specialization
  • Prior experience in beauty, service, hospitality, and luxury retail preferred
  • Proficient in English & Mandarin (both written/spoken)
  • Well-groomed and presentable
  • Digitally proficient in MS Office Applications (Word/Excel/PowerPoint)
  • Strong communication and interpersonal skills


Required Skill Profession

Information And Record Clerks



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    Unlock Your Client Service Potential: Insight & Career Growth Guide


  • Real-time Client Service Jobs Trends in Singapore, Singapore (Graphical Representation)

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    • 2. Loyalty
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    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Client Service Ambassador (Part Time) Job Success
    Porcelain interview tips for Client Service Ambassador (Part Time)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Porcelain's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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