Client Service Officer, Asst Vice President

Job description

Overview

At Citi, we connect millions of people across hundreds of cities and countries every day.

We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi.

Citi’s Issuer & Investor Services Operations supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides access to local expertise and scalable solutions.

We’re currently looking for a high caliber professional to join our team as Client Service Officer, Asst Vice President (Internal Job Title: Client Service Officer - C12) based in Singapore.

Being part of our team means we’ll provide you with resources to meet your needs and help you plan for your future.

Citi provides programs and services for your physical and mental well-being including telehealth options, health advocates and confidential counseling.

Coverage varies by country.

Citi provides access to a range of learning and development resources and programs to help employees balance work and life.

In this role, you’re expected to

The Client Service Officer is a seasoned professional role.

It applies in-depth disciplinary knowledge, contributes to the development of new techniques and the improvement of processes and workflows for the area, and integrates subject matter and industry expertise within a defined area.

It requires an in-depth understanding of how areas integrate within the sub-function and coordinating with the team to achieve objectives.

It involves evaluating moderately complex issues with potential impact and weighing various alternatives.

It requires good analytical skills to filter, prioritize and validate information from multiple sources.

Strong communication and diplomacy skills are required.

Regularly assume leadership within teams and coach/train new recruits.

This role can have significant impact in terms of project size and geography by influencing decisions and facilitating services in the area of specialization.

Performance of teams in the area is affected by the individual’s work.

Responsibilities

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.
  
  
• Provide coaching and support to the team and serve as a point of contact for escalations.
  
  
• Develop and maintain client portfolio through regular calls and face-to-face interactions, as needed.
  
  
• Inform clients about problems (system failures, market issues) and provide regular resolution updates.
  
  
• Advise on and advocate for process improvements to enhance client experience.
  
  
• Maintain knowledge of new market and regulatory requirements affecting the client portfolio/base.
  
  
• Escalate customer feedback, processing delays and errors appropriately.
  
  
• Conduct analyses to resolve problems, liaising with internal teams on escalation as necessary.
  
  
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintaining control environment.
  
  
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives.
  
  
• Assess risk when making business decisions, safeguarding Citigroup, its clients and assets by driving compliance with laws and regulations and escalating control issues with transparency.
  
  

Qualifications

• 6-8 years of Client Service/Custody experience
• Relevant Transaction Management/Asset Servicing/Securities Lending experience (business/financial environment) preferred
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Proven self-reliance and accountability and ability to manage risk
• Clear and concise written and verbal communication with the ability to influence stakeholders
• Proven investigative and analytical skills
• Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Working at Citi is far more than just a job.

A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

Required Skill Profession

Communication & Pr, Compliance & Regulatory Affairs