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Client Service Representative Job Opening In Singapore, Singapore – Now Hiring StoneX


Job description

Overview

Class: Full-time AND Permanent

Legal Entity: StoneX Financial Pte.

Ltd.

Report to: Senior Vice President - Head of Prime Services, UK

Company Overview: 

Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents.

As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview

Institutional: Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.

Responsibilities

Position Purpose:

A dedicated role, based in Asia, but tasked with managing the client service experience for UK Prime and corresponding cross sell products (execution, futures, and FX).

Partnering with trading, sales, product development and the support teams, the Client Service Representative will be responsible for all elements of day-to-day activity (with exception of trading) for UK Prime client base post go live.

This will include, but not limited to the client go-live journey, reporting, billing, margin call settlement, query management, and client funding.

The Client Service Representative will be expected to have a solid understanding of the non-Prime StoneX product offerings to develop a consistent service model across StoneX services.

Primary duties will include:

  • Promote the StoneX Prime Brand within the region through client engagement, industry events and associated networks.
  • Manage the day-to-day relationships with allocated clients.

  • Day to day ownership of the client onboarding journey post sales mandate.This should include execution connectivity.

    Cross product consolidation.

    (ie FX and Futures)User set-up and report distribution.

    Educate clients on product functionality and requirements.

    (including trade feeds)
  • Generate and maintain client facing documentation relating to onboarding journey.
  • Responsible for all client reporting, including the creation and distribution (through various channels), including;Monitoring the status of StoneX overnight batch processes to ensure timely delivery of reporting and Margin calls.Be a stakeholder in the development and rollout of the new Prime Reporting and margin Suites.

    Part of rolling out of new functionality to clients.

    Ensuring connectivity with StoneX monitoring systems.

    (i.e. ChaseX)
  • Follow a desk level framework, in line/coordination with the control frameworks within operations and risk, to monitor and chase client margin calls across all prime products, Providing clear updates on progress as well as ensuring prompt escalation of any nonpayment to risk and desk heads.
  • Understand and participate in client default management drills.
  • Work with Operations partners to develop exception management framework (i.e. Trade fails and Corporate actions) for Prime Client activity.

  • Work closely with wider StoneX Client service teams to develop common standards.With special focus on common client across business lines.
  • Work closely with Sales to develop and enhance existing client relationships of the firm to drive activity & enhance revenue opportunities.
  • Hold periodic service reviews with clients.
  • Maintain Client related MIS.
  • Own the Client Service procedures and periodically review.
  • Own the StoneX Prime Due Diligence Questionnaire and periodically review and update.
  • Work with business head to build multiyear revenue objectives for the business.
  • Understand the costs and returns associated to each product to drive sales focus.
  • Coordinate discussions between trading, product and support functions ensure multi asset solutions are fit for purpose.
  • Build strong relationships with key internal stakeholders in Middle and Back office functions, Onboarding, Compliance, Regulatory Ops, Credit, Risk & Settlements.

    Front office across regional offices and Products.
  • Understand the local regulatory offering in relation to the impact on both clients and the ability for StoneX to offer services.
  • Maintain prompt and regular attendance.
  • This list of responsibilities is not exhaustive and may be expanded to include other duties or responsibilities that management deems necessary.
  • Qualifications

    To land this role you will need

  • 5+ years’ experience in a relevant financial services role.
  • Understanding of Hedge Funds and their related activities.
  • A track record of working in a client service role.

  • Understanding of margin frameworks for Equity Swap, Futures and Repo.
  • Understanding of the securities settlement cycles and post settlement events (ie corporate Actions)
  • Experience in working on technology projects.
  • Understanding of the current regulatory environment, geo-political & economic drivers and the impacts of regulatory & economic change on this business and its client base.
  • Excellent written and verbal communication as well as customer service skills.
  • Proficient knowledge of Microsoft Excel, Powerpoint.

  • Strong analytical skillset, able to display sound judgement and commercial mindset.
  • Excellent organization and multitasking skills.
  • Desire to work as part of a broader global team across disparate geographies.
  • Autonomous self-starter, able to work under own initiative.
  • Strong work ethic, with an emphasis on attention to detail.

  • Must be flexible to work foreign market hours when necessary.

  • Always Maintaining the highest-level of Integrity.
  • Working environment:

  • Hybrid - 4 days in office, 1 day remote
  • #LI-Hybrid #LI-KV1

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Client Service Potential: Insight & Career Growth Guide


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    Great news! is currently hiring and seeking a Client Service Representative to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at StoneX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Client Service Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Client Service Representative?

    Key qualifications for Client Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    To improve your chances of getting hired for Client Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Client Service Representative Job Success

    StoneX interview tips for Client Service Representative

    Here are some tips to help you prepare for and ace your Client Service Representative job interview:

    Before the Interview:

    Research: Learn about the StoneX's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Client Service Representative interview at StoneX, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the StoneX's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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