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Urgent! Client Services Executive (Temp) Job Opening In Singapore, Singapore – Now Hiring EAGLES MEDIATION & COUNSELLING CENTRE LTD.
Overview
Eagles Mediation & Counselling Centre (EMCC) established in 1997, is one of the region’s foremost organisations that pioneered family mediation and training, and one of the few agencies with expertise to provide integrative services in mediation and psychotherapy.
EMCC has continued to evolve yet always endeavouring to be true to our vision of Bringing Hope and Restoration – to lost and hurting individuals, and broken relationships through our counselling and mediation services.
On the upstream, EMCC actively develops prevention and early detection of psycho-emotional and relational problems.
This includes training, public talks and workshops, in-company training, community outreach programmes, resource development, among others.
These are aimed at empowering individuals through imparting and equipping of knowledge and self-help skills to effectively manage their interpersonal relationship challenges.
We advocate for destigmatisation of mental health and normalise seeking help through public campaigning.
EMCC is a non-profit with Institute of Public Character status.
Job Description
We are seeking a compassionate, organized, and proactive Client Services Executive to serve as a vital link between EMCC and the community we support.
This role is responsible for managing a caseload of clients, conducting intakes and assessments, developing service plans, and connecting clients with essential internal and external resources.
The ideal candidate is a skilled communicator, an empathetic listener, and a resilient problem-solver who is passionate about making a tangible difference in the lives of others.
Responsibilities
Client Intake & Assessment
Conduct initial screenings and comprehensive assessments to understand clients' needs, strengths, and challenges.
Manage the client onboarding process with empathy and professionalism.
Maintain accurate and confidential client records in accordance with EMCC and NCSS guidelines.
Case Management & Service Coordination
Develop, implement, and monitor individualized service plans in collaboration with clients.
Build strong, trusting, and supportive relationships with clients through regular follow-up.
Maintain meticulous and up-to-date case notes and documentation in our client Database Management System (DMS).
Prepare reports on client progress, outcomes, and program metrics (MyOutcomes).
Ensure all practices comply with PDPA and EMCC SOPs
Core Competencies
Empathy & Compassion: A genuine desire to help others and the ability to connect with people from all walks of life.
Resilience & Self-Care: The emotional maturity to handle stressful situations and prevent burnout.
Problem-Solving: A proactive and creative approach to overcoming challenges and barriers.
Time Management: Prioritizes tasks effectively under deadlines.
Confidentiality: Unwavering commitment to maintaining client confidentiality and ethical standards.
Teamwork: Collaborative spirit and ability to work effectively within a multidisciplinary team.
Requirements
Diploma or bachelor’s degree in social work, Psychology, Human Services, or a related field.
2-3 years of experience in a case management, client services, or social service role.
Prior experience working with vulnerable populations will be advantageous (e.g., youth, families, individuals experiencing homelessness or mental health challenges).
Understanding of case management principles and a trauma-informed approach.
Excellent interpersonal, verbal, and written communication skills.
High level of cultural competency and ability to work with diverse communities.
Superior organizational skills and the ability to manage a complex caseload with multiple priorities.
Proficiency with Microsoft Office and client Database Management System.
Fresh graduates are welcome to apply.
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Unlock Your Client Services Potential: Insight & Career Growth Guide
Real-time Client Services Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Services in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4949 jobs in Singapore and 4474 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Client Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! EAGLES MEDIATION & COUNSELLING CENTRE LTD. is currently hiring and seeking a Client Services Executive (Temp) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Services Executive (Temp) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EAGLES MEDIATION & COUNSELLING CENTRE LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Services Executive (Temp) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Services Executive (Temp) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Services Executive (Temp) interview at EAGLES MEDIATION & COUNSELLING CENTRE LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EAGLES MEDIATION & COUNSELLING CENTRE LTD.'s products or services and be prepared to discuss how you can contribute to their success.
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