Job Description & Requirements
About Captain’s Eye
Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics.
We empower shipping companies with smart surveillance, data insights, and proactive risk management.
Role Overview
We are looking for a results-driven
Customer Success Manager
to join our growing team.
This role is ideal for someone with at least 2 years of experience in customer success or account management, who thrives on building relationships, driving adoption, and identifying expansion opportunities.
Key Responsibilities
Manage and grow a portfolio of customer accounts, ensuring high satisfaction and long-term retention
Serve as the primary point of contact post-onboarding, building strong relationships with key stakeholders
Proactively identify upsell and cross-sell opportunities in alignment with customer goals
Collaborate with Sales and Product teams to deliver tailored solutions and drive account growth
Monitor account health using usage data and proactively address risks and opportunities
Lead QBRs, product training, and success planning sessions to maximize customer value
Maintain accurate documentation in CRM and customer success platforms
Requirements
2+ years of experience in Customer Success, Account Management is required
Proven track record of expanding and growing accounts
Strong interpersonal and communication skills
Experience working with B2B SaaS or tech products (Maritime or AI experience a plus)
Ability to analyze customer data to drive strategic decisions
Comfortable working in a fast-paced, dynamic environment
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