Client Success Manager

Job description

Join to apply for the
Client Success Manager
role at
Rimini Street
We are seeking an experienced
Client Success Manager
who will be responsible for managing and expanding the partnership with our clients.

The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level.

You must have a passion for clients, be hands-on, deliver value, develop relationships, and be a strategic thinker capable of creating long-term relationships with our clients.


Position Summary
As a
Client Success Manager
with Rimini Street, you’ll manage a large portfolio of named clients – driving client lifecycle from adoption to retention, cross-sell, advocacy, and client satisfaction across your portfolio.

The
Client Success Manager
will report to the Director, Client Success and will be based in Singapore.

Qualified candidates may work from a remote office; location within commuting distance of one of our Regional hubs is desirable, or near a major city as occasional travel will be required to your assigned client base.


Essential Duties & Responsibilities
Focus on retention, cross-sell, client advocacy, and developing the business value-prop through Rimini Street services offerings
Deliver and communicate ROI throughout the client lifecycle
Build C‐level and executive relationships, establishing trusted advisor status
Drive growth, value, retention, and partnerships for key clients to ensure active engagement and ROI recognition
Develop key account plans including retention strategies, cross-sell opportunities, power maps, and client advocacy
Meet and exceed quarterly quota targets (renewals, cross-sell, advocacy)
Create awareness and demand for Rimini Street products and services
Identify, cultivate, and engage cross-sell opportunities within your portfolio for services and/or strategic solutions
Ensure client retention through retention strategy, ROI models, proposals, and retention sales execution
Provide ongoing proactive client management through executive business reviews, onsite visits, executive relationships, and client communications
Build and foster our Client Champion Community and secure client advocates for participation in client marketing programs and events
Implement and utilize current social and digital selling strategies to maximize opportunities
Coordinate across executive leadership, sales, service delivery, marketing, and other teams
Additional Duties & Responsibilities
Monitor client consumption of Rimini Street services with standard dashboards
Maintain up-to-date client information in Salesforce.com and other systems
Provide detailed and timely status reporting to management as requested
Ensure client communications and escalations are performed timely and accurately
Location
Remote – Singapore
Client travel as required (less than 20%)
Experience
10+ years’ experience in consultative sales, account management, or business development
Specific industry expertise
Knowledge of the enterprise software industry
Specific experience with Oracle, SAP and/or Salesforce preferred
Experience dealing with CXOs
Experience managing a portfolio of clients across different industries
Experience in cross-selling and coordinating cross-functional teams to drive results
Experience renewing and/or negotiating client support contracts
Experience working with complex, multi-divisional, multi-geographical clients
Experience collaborating with cross-functional teams (e.g., Sales, Renewals, Marketing, Services)
Skills
Impressive executive presence and communication abilities
Proactive account management for a large portfolio
Strong leadership, time management, facilitation, and organizational skills
Bias for action
Passion for technology and fast-growing companies
Analytical and problem-solving abilities
Experience with social and digital selling techniques
Ability to structure and prioritize tasks across various situations
Strong documentation skills; proficient with MS Office; Salesforce CRM, Smartsheet, etc.


Why Rimini Street?
We are looking for talented, passionate people to help us build our future.

We hire the best professionals and provide compensation, bonuses, and benefits to match the skills of our team.

This is a fast-paced environment where you can make a true impact as part of a team of extraordinary professionals.


Our work is challenging and meaningful, guided by our core values, the Four Cs:
Company – We dream big and innovate boldly
Colleagues – We collaborate with extraordinary people
Clients – We relentlessly pursue solutions that help clients achieve their goals
Community – We believe in leaving the world a better place
Equal Employment Opportunity
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.


To learn more about Rimini Street, visit our website.

Please note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless requested by Human Resources.


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Required Skill Profession

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