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Cloud & Application Support Job Opening In Singapore, Singapore – Now Hiring XEDGE CONSULTANCY PTE. LTD.


Job description

Role Overview

  • The Helpdesk Support Engineer will provide on-site technical support at the clients premises for a web-based applications and software.

  • The role involves first-level troubleshooting, ticket management and documentation.

    User guidance on application and software add-ins while escalating complex issues to higher level support when required.

Key Responsibilities

  • Provide on-site support to end-users, addressing technical queries and issues related to the company's web-based applications and software.

  • Create and manage support tickets via JIRA, including acknowledging user requests (via email, Skype, Microsoft Teams or walk-in), assigning ticket numbers and ensuring timely follow-up.

  • Guide and support agency helpdesk staff in the installation and configuration of Microsoft Word add-ins.

  • Document troubleshooting steps and resolutions for recurring or new issues to build a knowledge base for continuous improvement.

Required Skills & Competencies

  • 1–2 years of experience in IT support, cloud or application support roles.

  • Exposure to cloud platforms like AWS, Azure or GCP.

  • Understanding of 3 Tier architecture.

  • Understanding of XML, XSLT etc.

  • Familiarity with microservices architecture and containerized applications (Docker/Kubernetes is a plus).

  • Experience with CI/CD pipelines and version control (Git, Visual SVN).

  • Knowledge of , and MongoDB or XML databases for application support and debugging.

  • Strong understanding of end-user support, ticketing systems (JIRA), and patch management.

  • Excellent problem-solving and communication skills for user interaction and documentation.

  • Strong knowledge of end-user support for web-based applications and Microsoft Office add-ins.

  • Good understanding of patch management for software.

  • Effective communication skills for supporting users and guiding agency helpdesk teams.

  • Strong documentation skills for creating troubleshooting and resolution guides.

  • Ability to work independently on-site while collaborating with remote L3/L4 support teams.

Qualifications

  • Diploma in Computer Science, Information Technology or related field.

  • 2–4 years of relevant IT development experience.

  • Experience with Microsoft Word add-ins and troubleshooting software integration.

  • Knowledge of ITIL practices is an advantage.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Cloud Application Potential: Insight & Career Growth Guide


Real-time Cloud Application Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Cloud Application in Singapore, Singapore, highlighting market share and opportunities for professionals in Cloud Application roles.

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2451 Jobs in Singapore
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Download Cloud Application Jobs Trends in Singapore and Singapore

Are You Looking for Cloud & Application Support Job?

Great news! is currently hiring and seeking a Cloud & Application Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at XEDGE CONSULTANCY PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Cloud & Application Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Cloud & Application Support?

Key qualifications for Cloud & Application Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Cloud & Application Support?

To improve your chances of getting hired for Cloud & Application Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Cloud & Application Support Job Success

XEDGE CONSULTANCY PTE. LTD. interview tips for Cloud & Application Support

Here are some tips to help you prepare for and ace your Cloud & Application Support job interview:

Before the Interview:

Research: Learn about the XEDGE CONSULTANCY PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Cloud & Application Support interview at XEDGE CONSULTANCY PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the XEDGE CONSULTANCY PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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