Overview
Cloud Infrastructure Engineer (Endpoint and Device Management) – 2 year direct contract (subject to extension based on performance).
3 weeks ago, be among the first 25 applicants.
Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of GovTech.
ATS provides infrastructure, governance and assurance services, and managed processes in collaboration with GovTech and partners to mitigate cyber risks and bolster security postures.
Responsibilities
Operate and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and device compliance
Perform imaging and reimaging tasks for desktops, laptops, and servers, ensuring standardization and security compliance
Provision new and existing endpoints and servers, including installation, configuration, and lifecycle management
Manage and troubleshoot Active Directory Group Policies (GPOs) to ensure optimal performance and compliance
Provide Level 2 support for desktop, hardware, software, and network-related incidents
Perform Quality Assurance testing for changes to end users' equipment (e.g. security patching, application version upgrade, etc.)
Collaborate with the IT support team to resolve escalated issues and coordinate with vendors for hardware repairs when necessary
Hands-on experience with Windows 10 and latest Windows 11 technology
Evaluate and propose hardware and software upgrades (e.g. Tech Refresh) to end user equipment
Good understanding of VDI Technology
Maintain accurate documentation of processes, configurations, and troubleshooting steps
Excellent problem-solving, analytical, and multitasking skills
Requirements
Minimum 3 years of relevant experience in a desktop support or IT infrastructure role
Proven hands-on experience with Microsoft MECM (SCCM), including deployment and troubleshooting
Strong understanding of Active Directory and Group Policy management
Experience with quality assurance testing and processes
Proficiency in Windows OS installation, configuration, and support
Solid Level 2 troubleshooting skills across hardware, software, and basic network issues (e.g., DNS, DHCP, TCP/IP)
PowerShell scripting experience required
Certifications such as Microsoft Certified: 365 Endpoint Administrator, ITIL v4 foundation is a plus
Strong communication skills with a service-oriented mindset
Experience in a government or regulated environment is a plus
Benefits
A wholly-owned subsidiary of GovTech
Additional Leaves such as Family Care and Birthday Leave
An attractive yearly training budget and annual performance bonus
Additional information
Remuneration will be commensurate with qualifications and experience.
Only shortlisted candidates will be notified.
By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte.
Ltd.
(ATS), GovTech and their service providers in accordance with ATS's privacy statement.
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