Overview
Join to apply for the
Cloud Network Engineer
role at
Epergne Solutions .
Responsibilities
Handling tickets / Incidents via Service Now platform
Lead technical incident calls as a SME
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Mentoring / training team members as a SME
Testing and auditing as required from time to time
Improves and maintains customer and employee satisfaction
Work as part of a Follow the Sun support global support model
Job Requirements & Skills
Education & Experience:
Bachelor's in Engineering/IT/CS (or related)
Technical Skills:
Incident Management & Support: ServiceNow ticketing, SME-led incident calls, root-cause analysis, SLA-driven global support
Network Architectures & Protocols: LAN/WAN/IP troubleshooting: static and dynamic routing (BGP, OSPF, EIGRP), route-table analysis.
Packet-level diagnostics (e.g., Wireshark)
Platform & Hardware Expertise
Virtual & Cloud Integration: Deploy/support virtual devices, integrate Hyperscaler networks with on-prem DCs. Capacity planning across cloud and on-prem.
AWS Advanced Networking, Load Balancers or Azure network services
Certifications
CCIE (mandatory)
AWS Advanced Networking / Cloud Architect or Azure Network
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr