Cloud Solution Architect

Job description

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems.

Identifies and/or translates customer/partner problems into industry solutions.

Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.

Proactively identifies, escalates, and mitigates blockers using appropriate tools.

Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed.

Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale.

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.

Leverages market insights and demand signals.

Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape.

Proactively identifies gaps that enable solutions to scale across customers.

**Responsibilities**

**Business Impact**

+ Follows operational excellence standards across all sales activities and tools.
+ Collaborates across teams to meet customer goals and improve satisfaction.
+ Manages risks and ensures compliance with Microsoft and industry guidelines.
+ Prioritizes tasks based on business impact and customer needs.

**Solution Delivery**

+ Delivers solutions using proven methodologies and prepares customers for operational success.
+ Supports change management for long-term adoption and usage.
+ Guides customers toward secure, resilient, and optimized architectures.
+ Shares feedback to improve solution offerings.

**Opportunity Development**

+ Identifies scalable opportunities for consumption and platform expansion.
+ Builds trust with customers to influence architecture and solution decisions.
+ Maps customer needs to Microsoft solutions and captures opportunities in internal systems.

**Customer Centricity**

+ Acts as the customer’s advocate, sharing insights to influence product development.
+ Translates customer challenges into strategic solutions aligned with Microsoft platforms.
+ Builds relationships with technical and business decision makers, including C-level stakeholders.
+ Focuses on improving customer experience and transformation outcomes.

**Partner Engagement**

+ Identifies and supports partner opportunities aligned with revenue goals.
+ Collaborates with partner teams to develop repeatable solutions and support strategic implementations.

**Technical Leadership**

+ Promotes technical readiness and mentors team members.
+ Identifies gaps and contributes to scalable improvements in products and processes.
+ Leads virtual teams and shares insights across internal and external communities.
+ Participates in events to elevate Microsoft’s brand and contribute to IP development.

**Qualifications**

**Required/minimum qualifications**

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

**Additional or preferred qualifications**

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

4+ years experience working in a customer-facing role (e.g., internal and/or external).

4+ years experience working on technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

Other General