Club Operations Assistant

Job description

Summary This position is located in the Club Division, Morale, Welfare, and Recreation Department, Fleet & Family Readiness, Singapore.

The incumbent performs a wide variety of work assignments during various shifts to support daily operations and special events or programming to include ship visits.

Responsibilities Be thoroughly familiar and comply with the contents of the Manual for Messes Ashore (NAVPERS 1995) and BUPERS Instruction 10150.2C, as well as all club SOPs and instructions.

Present a neat, well-groomed, professional appearance and maintain proper decorum at all times.

Works harmoniously with customers, coworkers and members of the MWR Department.

Ensures activities take place as planned with proper equipment, personnel, food and beverages.

Incumbent is required to be familiar with scheduled activities including ship visits.

Deliver outstanding customer service by assisting customers, addressing inquiries, and resolving their issues.

Responsibilities include providing information, processing orders, troubleshooting problems, and ensuring customer satisfaction.

Circulate among patrons as necessary to assure satisfactory services.

May serve as a leader in ensuring that work assignments by shift employees are performed.

Provides necessary assistance and supplies to employees and resolves minor problems and complaints of employees Makes recommendations to the Club Manager/Assistant Club Manager regarding the daily operations and work performance of shift employees.

Must be able to work hours conducive to oversee and perform the requirements of the evening Delivery Food Program.

Ensure efficient phone food orders, credit card transactions and food delivery.

Maintains accurate delivery standards and ensure food quality satisfaction via post-delivery phone call and subsequently log customer feedback for each order.

Ensures that SAC and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.

Manages and reconciles cash and credit card transactions, ensuring accuracy and preventing discrepancies.

Prepare and finalize end-of-day financial reports and ensure all procedures are followed correctly.

Explains and enforce club policies, procedures and regulations.

Maintains order in the facility.

Attempts to resolve unusual situation and contacts the supervisor for assistance when needed or when there is an emergent serious issue.

Documents routine and significant occurrences.

Ensure that all facilities are properly secured, safes are locked, and all keys are returned to the lock box or turned in to the security office after closing.

Performs other related duties as assigned.

Requirements Conditions of Employment Qualifications Must have at least one year of general experience, preferably related to the position.

Shall be thoroughly familiar and comply with applicable club operations policies and Standard Operating Procedures.

Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers and have the ability to lead.

Possess adequate knowledge of computer software, basic arithmetic, and cash handling procedures to support end of month inventory reporting and cash fund management.

Must be able to stand and walk for long periods and must be able to workday, evening and weekend shifts, including holidays.

Education When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered.

Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.

Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html Additional Information

Required Skill Profession

Other General