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Urgent! Cluster Manager Job Opening In North East Community Development Council – Now Hiring TOUCH Community Services



Job description

Job Summary:

The Cluster Manager is a strategic and transformational leader who develops the cluster's roadmap aligned with organisational direction and national priorities.

The role provides oversight and guidance to Operations Managers, ensuring the effective delivery of integrated, community-based services.

By driving impact and innovation, the Cluster Manager ensures that strategic initiatives remain responsive to the evolving needs of seniors.

Principal Responsibilities and Duties:

  • Sub regional Strategic and Operational Oversight

Develops and formulates long-term strategies, in alignment with organisational direction and national & sectoral priorities.

  • Programme/ Service Innovation & Integration

Oversight Operations Manager in operationalising strategic initiatives across assigned AACs.

  • Partnership and Stakeholder Engagement

·       Build and maintain strong relationships with regional stakeholders including community partners, government agencies (e.g. AIC, MOH), regional partners and grassroots leaders.

·       Represent the organisation in regional-level meetings, working groups, and collaboration platforms.

·       Devise financial planning for the cluster, secures external grants including corporate sponsorships and philanthropy to achieve long-term sustainability.

  • People Management

·       Strengthen the leadership capabilities and competencies of Operations Managers through regular check-ins, performance reviews, and centre visits that provide support and gather feedback.

·       Enable Operations Managers to effectively coach and guide Centre Leads.

  • Risk and Quality Management

·       Guides Operations Managers in identifying, and mitigating risks by ensuring SOP compliance, reviewing incidents, and fostering a culture of safety and accountability across centres.

·       Drive quality improvement initiatives and ensure service safety, consistency, and excellence.

Essential Skills and Qualifications:

  • Degree in Business/Healthcare/Commcare, or related field
  • 5-8 years' relevant experience, including 5 years in a leadership role
  • Strong in strategic planning, operations management, and service innovation
  • Excellent skills in stakeholder engagement, partnership building, and fundraising
  • Proven people management, coaching, and quality/risk management abilities
  • Experience in the social service/healthcare/community care sector, with familiarity in national ageing strategies and community-based care models


Required Skill Profession

Other General



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    Unlock Your Cluster Manager Potential: Insight & Career Growth Guide


  • Real-time Cluster Manager Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Cluster Manager in North East Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44138 jobs in Singapore and 4463 jobs in North East Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Cluster Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Cluster Manager Job?

    Great news! is currently hiring and seeking a Cluster Manager to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TOUCH Community Services adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Cluster Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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  • Interview Tips for Cluster Manager Job Success
    TOUCH Community Services interview tips for Cluster Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the TOUCH Community Services's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    During the Interview:
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
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    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Cluster Manager interview at TOUCH Community Services, research the company, understand the job requirements, and practice common interview questions.

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