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Cluster Quality & Learning Manager Job Opening In Singapore, Singapore – Now Hiring RAFFLES SENTOSA SINGAPORE


Job description

Overview

JOB SUMMARY

Reporting to the Hotel Manager, the Cluster Quality & Learning Manager plays a pivotal role in driving excellence across hotel operations.

This role is responsible for overseeing and enhancing the hotel’s quality management systems, ensuring alignment with Accor’s brand standards and local regulations, and fostering a culture of continuous improvement to consistently elevate the guest experience.

Responsibilities

Quality Assurance & Compliance

  • Partner closely with the management and operations teams to drive and create action for performance in guest satisfaction index, audits and KPIs, etc.

    to achieve the following established key goals:
  • LQA Standards
  • Hotel Reputation Performance Score (RPS) e.g. Trust You / Google / Booking Reviews , etc.

  • Ensure implementation and compliance of standard operating procedures (SOPs), checklists, and guidelines to ensure consistent service delivery.

  • Regularly review and enhance quality control frameworks to align with evolving guest expectations and industry best practices.

Audits & Inspections

  • Plan and execute periodic internal audits to assess compliance and performance.

  • Partner with department heads to facilitate audits and inspections across hotel departments.

  • Evaluate audit results, address non-conformities, and drive the implementation of corrective measures.

Guest Feedback & Experience Management

  • Monitor guest feedback from multiple platforms including surveys, online reviews, and direct communication.

  • Analyse feedback trends and develop targeted action plans to improve service quality and guest satisfaction.

  • Implement initiatives to boost guest engagement, loyalty, and service recovery effectiveness.

Learning & Development

  • Cultivate a learning environment that empowers employees to uphold quality standards and exceed guest expectations.

  • Lead onboarding programs and brand/service culture training for new hires and existing team members.

  • Identify training needs in collaboration with operational leaders and deliver targeted soft skills workshops and coaching.

  • Guide and coach operational leaders in developing and implementing on-job-training programs in their respective area.

Continuous Improvement

  • Champion and facilitate cross-functional improvement initiatives focused on efficiency, innovation, and service excellence.

  • Leverage performance data and KPIs to evaluate improvement efforts and drive operational enhancements.

  • Promote a proactive approach to problem-solving and innovation throughout the organization.

Reporting & Communication

  • Produce detailed quality and performance reports for senior leadership, highlighting key metrics, audit findings, and project outcomes.

  • Maintain open channels of communication with all departments to reinforce quality standards and improvement goals.

General

  • Follow all workplace safety and security policies and procedures.

    Report accidents, injuries and incidents to reporting manager immediately.

  • Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

  • Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

  • Degree/Diploma in Hospitality Management, Hospitality Management, Human Resources, Business Administration or equivalent
  • Minimum of 3 years of experience in quality assurance or learning & development within the hospitality industry
  • Strong understanding of quality assurance methodologies and hotel operational standards
  • Good business acumen, critical thinking and strategic decision-making skills
  • Strong human relations and influencing skills
  • Strong communications (verbal and written), planning and coordination skills
  • Analytical mindset with the ability to translate insights into actionable improvements.

  • Ability to work independently and take initiative
  • Strong time management skills

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Required Skill Profession

Hr & Organizational Development


  • Job Details

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Unlock Your Cluster Quality Potential: Insight & Career Growth Guide


Real-time Cluster Quality Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Cluster Quality in Singapore, Singapore, highlighting market share and opportunities for professionals in Cluster Quality roles.

2156 Jobs in Singapore
2156
1805 Jobs in Singapore
1805
Download Cluster Quality Jobs Trends in Singapore and Singapore

Are You Looking for Cluster Quality & Learning Manager Job?

Great news! is currently hiring and seeking a Cluster Quality & Learning Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RAFFLES SENTOSA SINGAPORE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Cluster Quality & Learning Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Cluster Quality & Learning Manager?

Key qualifications for Cluster Quality & Learning Manager typically include Hr & Organizational Development and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Cluster Quality & Learning Manager?

To improve your chances of getting hired for Cluster Quality & Learning Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Cluster Quality & Learning Manager Job Success

RAFFLES SENTOSA SINGAPORE interview tips for Cluster Quality & Learning Manager

Here are some tips to help you prepare for and ace your Cluster Quality & Learning Manager job interview:

Before the Interview:

Research: Learn about the RAFFLES SENTOSA SINGAPORE's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Cluster Quality & Learning Manager interview at RAFFLES SENTOSA SINGAPORE, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RAFFLES SENTOSA SINGAPORE's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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