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Urgent! Cluster Quality & Learning Manager Job Opening In Singapore, Singapore – Now Hiring RAFFLES SENTOSA SINGAPORE
Overview
JOB SUMMARY
Reporting to the Hotel Manager, the Cluster Quality & Learning Manager plays a pivotal role in driving excellence across hotel operations.
This role is responsible for overseeing and enhancing the hotel’s quality management systems, ensuring alignment with Accor’s brand standards and local regulations, and fostering a culture of continuous improvement to consistently elevate the guest experience.
Responsibilities
Quality Assurance & Compliance
Partner closely with the management and operations teams to drive and create action for performance in guest satisfaction index, audits and KPIs, etc.
to achieve the following established key goals:
LQA Standards
Hotel Reputation Performance Score (RPS) e.g. Trust You / Google / Booking Reviews , etc.
Ensure implementation and compliance of standard operating procedures (SOPs), checklists, and guidelines to ensure consistent service delivery.
Regularly review and enhance quality control frameworks to align with evolving guest expectations and industry best practices.
Audits & Inspections
Plan and execute periodic internal audits to assess compliance and performance.
Partner with department heads to facilitate audits and inspections across hotel departments.
Evaluate audit results, address non-conformities, and drive the implementation of corrective measures.
Guest Feedback & Experience Management
Monitor guest feedback from multiple platforms including surveys, online reviews, and direct communication.
Analyse feedback trends and develop targeted action plans to improve service quality and guest satisfaction.
Implement initiatives to boost guest engagement, loyalty, and service recovery effectiveness.
Learning & Development
Cultivate a learning environment that empowers employees to uphold quality standards and exceed guest expectations.
Lead onboarding programs and brand/service culture training for new hires and existing team members.
Identify training needs in collaboration with operational leaders and deliver targeted soft skills workshops and coaching.
Guide and coach operational leaders in developing and implementing on-job-training programs in their respective area.
Continuous Improvement
Champion and facilitate cross-functional improvement initiatives focused on efficiency, innovation, and service excellence.
Leverage performance data and KPIs to evaluate improvement efforts and drive operational enhancements.
Promote a proactive approach to problem-solving and innovation throughout the organization.
Reporting & Communication
Produce detailed quality and performance reports for senior leadership, highlighting key metrics, audit findings, and project outcomes.
Maintain open channels of communication with all departments to reinforce quality standards and improvement goals.
General
Follow all workplace safety and security policies and procedures.
Report accidents, injuries and incidents to reporting manager immediately.
Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
Degree/Diploma in Hospitality Management, Hospitality Management, Human Resources, Business Administration or equivalent
Minimum of 3 years of experience in quality assurance or learning & development within the hospitality industry
Strong understanding of quality assurance methodologies and hotel operational standards
Good business acumen, critical thinking and strategic decision-making skills
Strong human relations and influencing skills
Strong communications (verbal and written), planning and coordination skills
Analytical mindset with the ability to translate insights into actionable improvements.
Ability to work independently and take initiative
Strong time management skills
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Unlock Your Cluster Quality Potential: Insight & Career Growth Guide
Real-time Cluster Quality Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Cluster Quality in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2052 jobs in Singapore and 1726 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Cluster Quality roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! RAFFLES SENTOSA SINGAPORE is currently hiring and seeking a Cluster Quality & Learning Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Cluster Quality & Learning Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RAFFLES SENTOSA SINGAPORE adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Cluster Quality & Learning Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Cluster Quality & Learning Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Cluster Quality & Learning Manager interview at RAFFLES SENTOSA SINGAPORE, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RAFFLES SENTOSA SINGAPORE's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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