Overview
Come join the team & be expose in the security industry
Responsibilities
- Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
- Coordinating assignments and tasks, both locally and regionally, to optimize workflow
- Attendance monitoring
- Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
- Monitoring and responding to emails internally and externally with clients and vendors etc
- Management of Operations inventory
- Monitoring and recording of permanent and ad-hoc assignments
- Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes
Qualifications
- Minimally 1 year experience in call centre / command centre / customer service
- Min N levels or equivalent
- PLRD licensed (Minimum SSO)
- Able to work in a team
- Well written & spoken english
Working Hours
24 work days / 8 hours shifts
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