(Job ID: )
Responsibilities
Handle inbound and outbound calls, addressing feedback and enquiries from the public, operations, and technical teams.
Record all feedback and incidents in the Daily Report.
Monitor the performance of automated car parks and escalate abnormalities or system errors to relevant teams.
Ensure all server PCs and settlement systems are functioning optimally.
Check and process incoming emails and work requests from authorities promptly.
Track key performance indicators (KPIs) for car parks and send reminders to operations teams as needed.
Prepare and submit daily reports for command centre activities and feedback.
Requirements
At least 1 year of relevant experience (call centre / facility management / operations support / similar front-line roles).
Must be open to working a 12-hour shift schedule.
Experience in customer service or equivalent is preferred.
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.
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