Commander - Technology Command Centre

We are seeking a Commander  who is in charge of O&T Command Centre that oversees the overall system health and cyber security operations of the Group.

Responsibility:

• In charge of the Command Centre on-site monitoring and support teams, and assume command and control of extended support teams in times of incidents
• Ensures checks on key system & cyber health indicators based on Standard Operating Procedures
• Proactively reviews business volumes and trends for abnormalities.
  
  Take early prevention actions to avoid service disruptions
• Major Incident Management
• Digest, correlate and analyze information, events from multiple sources including monitoring events, users and cyber security alerts.
• Assess impact of incidents and work out workarounds & contingencies.
• Act as single point of command & control regionally to direct   on-site staff to ensure events, incidents, and situations are handled and resolved promptly, and where necessary, escalate to and direct extended support teams.
• Track progress and drive early service restoration.
• Alert and updats stakeholders timely, including senior management, on progress of incidents.
• Track the service restoration progress and escalate to senior management to activate crisis management if there is a potential breach in SLA
• Identify gaps to monitoring and track to completion these gaps
• Identify areas of improvements in problem restoration
• Perform regular drills to improve on incident handling

Skills Required:

• Possess interpersonal and communications skills through written and oral communication required to effectively interface with senior management, support & recovery team and monitoring operators
• Active listening skills, situational awareness and attention to details
• Strong cognitive skills to handle the steep learning curve required in our complex environment
• Strong analytical skills to process multiple channels of information and ability to make the correct judgment
• Willing and able to work shift hours (24x7) that include weekends.
• Works well under pressure, ability to multi-task and adapt to changing circumstances
• Works independently with minimal supervision
• Self-motivated individual with positive attitude that can accept unforeseen challenges, crisis and sometime disruptions to work life and personal life as part of the role
• Preferably with experience in major incident management, knowledge of banking services and ITIL trained.