Commercial Bank Client Onboarding Payment Product Implementation Manager Vice President

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Commercial Bank Client Onboarding - Payment Product Implementation Manager - Vice President
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JPMorganChase .


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Job Description
Are you ready to lead and innovate in the world of Payments?

Join us at JPMorgan Chase as a Payments Product Implementation Manager, where you'll drive global technical onboarding projects and shape the future of financial solutions.

This role offers you the opportunity to advance your career, work with cutting-edge technologies, and be part of a team that values your growth and development.

Enjoy a competitive salary and benefits package while contributing to a supportive and inclusive work culture.


As a Payment Product Implementation Manager, Vice President within the Commercial Bank Client Onboarding team, you will own the client experience by ensuring an end-to-end client Treasury Services implementation experience that is seamless and successful.

You will lead global technical onboarding projects, provide consultative advice, and manage expectations to achieve client excellence.

Your work will be crucial in advocating for the voice-of-the-client and advising optimal ways of integrating payments systems.

Together, we will empower success and foster innovation in the financial services industry.


Responsibilities
Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and/or Global Treasury Services implementations with Commercial Banking clients
Act as client advocate by conceptualizing Account Payable/Account Receivable and treasury practices, be involved with the client on crafting business requirements and propose options for scoping and solutioning against the bank's product offerings
Provide consultative advice regarding the technical aspects of treasury solutions to include supporting sales partners and the sales process with early engagement efforts, client presentations over web conferencing
Deliver Host-to-Host, and/or Access Online and/or API Implementations for Commercial Banking clients which utilize SWIFT, and/or ISO XML, and/or Bank file and message formats
Manage client and internal partner expectations with client centricity in mind by establishing realistic timelines, deliverables and dependencies with the goal to achieve deal pipeline discipline and client excellence
Use project management tools to drive the successful project outcomes, communicate status updates and document project scope, testing and systems setup etc.

to meet quality assurance or quality control standards and in compliance with regulatory requirements
Be responsible for multi-entity, multi-jurisdiction client technical onboardings and product & service implementations
Empower for escalations when support is needed to remove obstacles to success
Be able to identify gaps in the client onboarding journey where we can do better, suggest options for a solution, and execute continuous improvement
Required Qualifications, Capabilities, And Skills
Bachelor’s Degree in Business, Science, Mathematics, Information Systems, Economics, or related disciplines
At least 10 years of work experience in implementation, and/or technical support, and/or product roles, with client facing experience
Proven capability of applying project management methodology to develop an implementation plan and execute in a fast paced, dynamic client facing environment
Demonstrate strong ownership instincts of projects, initiatives, issues, or problems
Demonstrate familiarity working with technical standards used in the payments industry such as ISO XML, API JSON, structural and delimited files
Technical client consulting experience as a business analyst on systems integrations and API
Track record of independent problem solving within the technical and payments domain
Comfort in using technology such as Zoom, Teams, Outlook and other collaboration tools to drive client discussions
Possess a keen interest in evolving payments technologies and project management methodologies
Able to embrace change and take an active role pilot process enhancements and new products
Preferred Qualifications, Capabilities, And Skills
At least 5 years of project-related experience within Cash Management in piloting process enhancements, and/or new products, and/or team initiatives would be preferred
Prior experience within the Financial Services industry supporting China, Hong Kong, and/or Taiwan markets will be an advantage
Fluency in Mandarin will be an advantage to communicate with clients in the Greater China region Knowledge and experience with either (or both) ISO 20022 or EDI message formats used in the Cash Management or Treasury Services industry
Strong understanding of Information Systems networking and security protocols
Ability to map and document progress of information systems and data workflows
Comfortable with using Artificial Intelligence technologies with an innovative mindset
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do.

We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.


About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.

Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.

The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
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