Consumer Sales Support Analyst (Officer)

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.

At **Citi** , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.

We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.

You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

**Citi Global Wealth (CGW)** brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.

We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

**Citibank** serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.

Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as **Consumer Sales Support Analyst Officer - Hybrid** based in **Singapore** .

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team.

The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

**Responsibilities:**

+ Provide sales and service assistance to Relationship Managers in serving consolidated banking customers
+ Enure that all service queries are resolved timely
+ Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
+ Deliver quality service to customers and refer potential customers to Relationship Managers
+ Assist in meeting overall branch sales and service goals
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

**Qualifications:**

+ Relevant experience preferred
+ Customer service experience preferred
+ Working knowledge of related industry practices and standards
+ Consistently demonstrates clear and concise written and verbal communication

**Education:**

+ Bachelor’s degree/University degree or equivalent experience

The Sales Support Analyst will be part of the Client Servicing Centralized Support, providing a range of sales or service-related support to the business in meeting overall branch sales and service goals.

The role requires a good knowledge of the range of processes and procedures to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.

Good understanding of how the team interacts with others in accomplishing the objectives of the area.

Makes evaluative judgements based on the analysis of information.

Resolve problems by identifying and selecting solutions through acquired experience and be guided by precedents.

Ability to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Limited but direct impact on the business through the quality of the tasks/services provided.

**Responsibilities** **:**

+ Operate as an independent unit providing credit administrative work, client contact as well as transaction processing
+ Process online transaction and administering controls to ensure timeliness of execution, accuracy of entries and adequacy of approvals are in place
+ Take ownership of client instructions and collaborate with operational and middle office teams, and ensure transactions are completed within audit and compliance standards
+ Manage credit risk function such as monitoring of credit facility renewal and follow-up for prompt resolution for delinquent loans.

To escalate credit concerns to relevant seniors where appropriate
+ May be assigned to assist with performing call confirmation (including Zoom) with clients on their instructions (exclude Investments related)
+ Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction
+ Participate in service-related process improvements, strengthening risk controls and synchronize operational efforts to deliver reliable support to stakeholders to achieve customer satisfaction in account servicing
+ Operate as a focused-unit or liaison to handle queries and controls
+ Conduct post-transaction review on customers’ accounts
+ Conduct review of surveillance reports
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
+ Participate and assist in ad hoc assignments/projects for the business
+ Other job-related duties may be assigned as required

**Skills and Competencies** **:**

+ Working knowledge of related industry practices and standards
+ Possess essential knowledge of the range of processes and procedures to carry out assigned tasks and a basic understanding of the underlying concepts
+ Strong analytical ability required to review customer information in accordance with policies
+ Client facing experience; strong background of client servicing and telecommunication skills
+ Ability to multi-task and prioritize effectively to fulfill the needs of banker teams and clients
+ Demonstrate great attention to details and ability to problem-solve
+ Matured personality with a high level of initiative and drive
+ Possess strong interpersonal skill and positive attitude with the ability to work well as part of a team and autonomously
+ Strong verbal and written communication skills.

Proficiency in other languages such as Mandarin or Japanese will be an added advantage

**Education** **:**

+ Bachelor’s degree/University degree or equivalent experience
+ Fresh Graduate or Diploma Holder with related experience may be considered

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**Job Family Group:**

Consumer Sales
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**Job Family:**

Consumer Sales Support
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**Time Type:**

Full time
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**Most Relevant Skills**

Please see the requirements listed above.
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**Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._

_View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Required Skill Profession

Other General