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Urgent! Contact Centre Agent Job Opening In Singapore, Singapore – Now Hiring DHL SUPPLY CHAIN SINGAPORE PTE. LTD.

Contact Centre Agent



Job description

Roles & Responsibilities

Job Description:

  • Act as the first point of contact for the customers
  • Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
  • Provide satisfactory explanation to customer and take remedial action where necessary
  • Provide pro-active feedback to the customer to ensure that the committed ETA is respected
  • Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

1 Year Contract

Job Requirements:

  • At least two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment.

  • O level/higher NITEC
  • Comfortable in taking calls in English and 1 other language

Work Location : 25 Ubi Road 4 UBIX

Working Hours : Monday - Friday 8:30AM - 6:15PM or 8:00AM -5:45PM

Tell employers what skills you have
CRM
Customer Relationship
Referrals
Customer Experience
Customer Relationship Management CRM
Interpersonal Skills
Tax
Healthcare
Relationship Management
Cantonese
Office Administration
Authorization
Attention to Details
Customer Oriented
Customer Satisfaction


Required Skill Profession

Other General



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    Unlock Your Contact Centre Potential: Insight & Career Growth Guide


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