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Contact Centre

Responsibilities Handle customer interactions via phone and/ or emails within stipulated timeframe. To cross-sell the bank products and services when appropriate. Actively perform channel migration to automated channels. Contribute actively to Contact Centre service qual ...

contact sales associate

Overview Who you'll be working for Fashion Clothing Company What requirements you'll need to be eligible - Min 3 mths- 5 days a week, including weekend What you'll be doing on the job - Replenishment</p ...

Customer Contact Centre

Leading Utilities Group company Duration: 12 months extendable/convertible Working Location: Kallang Sector Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday) Job Responsibilities · Manage customer's enquiries from our digital platforms (voice and/or non- ...

Contact Centre Manager

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre ...

Contact Centre Executive

Job Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and ...

Contact Centre Manager

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact ...

Contact Center Trainer

About Us Terra Systemes is a leading customer experience solutions provider. We pride ourselves on delivering exceptional service and empowering our agents to achieve excellence. We are looking for a dynamic and passionate Contact Center Trainer to join our team and drive our training initiatives ...

Contact Centre Manager

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster cont ...

Trainer, Contact Centre

Roles & Responsibilities Drive customer service excellence with a global leader in logistics. 1 year contract with potential of extension. About Our Client The organisation is a globally recognised leader in the transport and distribution industry, providing c ...

Contact Centre #HMS

Roles & Responsibilities Gov Project Contact Centre 3 months ubi Monday to Friday 8.30 to 5.30 Functions: - Act as the first point of contact for the customers - Supporting Client's calls using the following site - Candidate to take on call ...

Contact Centre Representative

Job Description We are seeking a highly skilled Contact Centre Representative to join our team. As a key member of our contact centre, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. Key Responsibilities: Handle cu ...

Contact Centre Agent

· Handle inbound and outbound customer calls professionally and efficiently. · Respond to customer inquiries, resolve complaints, and provide accurate information. · Stay updated on company products, services, and policies. Elsa Fontanne (CEI No. R Recruitment Consultant Re ...

Contact Center Agents

Contact Centre Agent - 1 Year Contract Working days & hours: Monday to Friday, 8.30am-6pm Working location: Nearest MRT Chinatown Responsibilities: Attending to inbounds calls from members of public Provide satisfactory explanations to MOP and provide remedial action ...

Accounts Executive #Contact

Our Client, in the Trading Industry located in the Central has opening for Accounts Executive (6 Month Contract) 5 Days Work Week 6 Months Contact (Cover Maternity Leave) Company location: Raffles Place Accessible via MRT Job Descriptions: Handl ...

Contact Centre Executive

Job Description for Contact Centre Agent (Day Shift) We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone ...

contact centre agent

ABOUT TERRA SYSTEMS Since 2003, Terra International has been a trusted leader in IT systems integration, delivering customized, efficient, and cost-effective solutions to SMEs and government agencies. Headquartered in Singapore, we operate in over 10 countries across the Asia Pacific. At Terra Systems, ...

Trainer, Contact Centre

Responsibilities: Build and execute learning strategies and training program Evaluate individual (new and existing), organization and program training and development needs Translate requirements into trainings program (classroom or online) through variety learning methods < ...

Contact Centre Agent

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacen ...

contact centre officer (perm)

Overview Who you'll be working for Payment Services What requirements you'll need to be eligible Preferably someone with 2-3 years of relevant contact center experienceProficiency in local languages/dialects will be an advantage< ...

Quality Assurance, Contact Centre

About UsAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of b ...

Customer Contact Centre Advisor

Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of DHL customer service offerings to all parties contacting DHL Express via the customer service hotline and other contact modes. This includes: Accept and registe ...

Data Engineer (Agency Contact)

About our client: Our client is a reputed Bank. Responsibilities: Assist in the design and implementation of data pipelines to collect, process, and store data from various sources. Write and optimize SQL queries to extract and manipulate data for ...

Team Lead, Contact Centre

About UsAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of b ...

Team Lead, Contact Centre

About UsAt DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of b ...

Contact Centre Senior Manager

Job Title: Contact Centre Team Leader Job Description: Roles & Responsibilities Manage the performance and service quality of the CSO. Ensure all CSO under TL's supervision are well trained and provide accurate timely responses. Responsibl ...

Contact Centre Team Leader

Overview Manage the performance and service quality of the CSO. Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. Responsible for the overall day to day case management and liaison with relevant stakeholders for further inv ...

Tele Counsellor (Contact Centre)

Responsibilities Make outbound calls to check in and provide support to clients. Listen with empathy and refer clients to appropriate resources when needed. Maintain confidentiality and professionalism in all interactions. Keep accurate case notes and records. Support the team in outreach ...

Data Engineer (Agency Contact)

About our client: Our client is a reputed Bank. Responsibilities: Assist in the design and implementation of data pipelines to collect, process, and store data from various sources. Write and optimize SQL queries to extract and manipulate data for reporting and analysis. Collaborate with ...

Operations Executive Contact Centre

Oversee the day-to-day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met. Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization. Analyze data and prepare daily, weekly and monthly repor ...

Contact Center Manager #EEF

Responsibilities Conduct monthly auditing on team’s calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing and mailing of collatera ...

Team Lead, Contact Centre

About us At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of ...

Contact Center Interpreter (Remote)

Looking to transform your bilingual abilities into a meaningful career? Join a world-leading customer experience solutions provider and help bridge communication gaps in critical sectors such as healthcare, government, finance, and emergency services - while you enjoy the flexibility of working from home!<br ...

Manager (Contact Centre Operations)

MINDEF Permanent/Contract Closing on 03 Oct 2025 What the role is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF's customers who contact us through various service channels such as web chat, ...

Contact Centre Leadership Position

Job Overview: We are seeking an experienced leader to oversee and manage the day-to-day operations of our Channel Operations team. As a strategic thinker, you will develop and implement plans to optimize channel efficiency, improve workflows, and drive business results. W ...

Team Lead, Contact Centre

Duration: 5 months-1 yr contractLocation: EastJob Scope: Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence. Develop and implement strategies to optimize channel effici ...

Team Leader – Contact Center

Job DescriptionWe are seeking a proactive and experienced Team Leader to supervise a team of Customer Service Officers (CSOs) within our Contact Center. The Team Leader will be responsible for overseeing daily operations, ensuring service levels are met, and supporting the professional development of the ...

Team Lead, Contact Centre

About us At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the ...

Team Lead, Contact Centre

Roles & Responsibilities Work hours: 830am to 6pm / 230pm to 1130pm ($9 shift allowance) – 2ndshift only 4-5 days per month Location: Transport at Kovan, Serangoon, AMK, Woodlands, Tampines Salary: Up to $4,300 Job Scope: · Conduct monthly auditing on team's calls in acc ...

Team Lead, Contact Center

Roles & Responsibilities Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prom ...

Team Lead, Contact Centre

Roles & Responsibilities Work hours: 830am to 6pm / 230pm to 1130pm ($9 shift allowance) – 2ndshift only 4-5 days per month Location: Transport at Kovan, Serangoon, AMK, Woodlands, Tampines Salary: $4,300 Responsibilities: · Conduct monthly auditing on team's calls in ac ...

Contract Contact Centre Agent

Roles & Responsibilities Duration: 6 Months – 1 Year Salary: $2,600 per month Location: UBI Working Hours: 5 days (4 weekdays + 1 weekend Sat/Sun)Shifts : 7:45 am – 5:30 pm / 8:30 am – 6:00 pm / 1:30 pm – 11:00 pm Job Scope Process requests and data entry ...

Contact Centre Team Leader

Roles & Responsibilities • Manage the performance and service quality of the CSO. • Ensure that all CSO under TL's supervision is well trained and ensure that CSO are providing accurate and timely responses. • Responsible for the overall day to day case management and liai ...

Team Lead Contact Center

Job Title: Team Leader – Contact Center Location: Suntec, SingaporeEmployment Type: Full-time- Conntract roleSalary Range: Up to SGD 4,500 per monthEligibility: Open to Singaporeans Job Overview We are looking for a Team Leader to supervise and guide a team of Customer Service Of ...

Team Lead, Contact Centre

Responsibilities: Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing a ...

Team Lead, Contact Centre

Responsibilities: Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing a ...

Quality Assurance, Contact Centre

Responsibilities: Support the call centre in managing, implementing and execution of QA standards and processes. Conduct call monitoring on the calls that have been made by call centre agents/executives to ensure that team comply with scripts, policy and processes. Conduct daily ...

Team Lead, Contact Centre

Responsibilities: Staffing and Leave Management: Oversee staffing needs and manage leave requests effectively. Performance Management: Conduct monthly coaching and mentoring sessions to enhance staff performance. Service Outcome and KPI Oversight: Ensure that service outcomes and ...

Sales Support Executive Contact

(Order Number: R) Responsibilities Collaborate with Inside Sales colleagues to deliver best-in-class service and sales support across Asia Pacific (ASEAN, ANZ, Taiwan, Korea & India). Manage direct customer activities, working with the Regional Sales Manager to drive sales of R ...

Team Lead, Contact Centre

Responsibilities: Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing a ...

Quality Assurance, Contact Centre

Responsibilities: Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents' email response to citizens. Conduct regular audits, prepare quality report ...

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    Contact Jobs in Singapore Job Search Guide, Trends and Insights

  • Real-Time Contact Jobs Category Trends (Graphical Representation)

    Expertini presents the current leading trends in job categories for Contact jobs in Singapore. Our interactive graphical representation below showcases these trends, helping you stay informed about the job market dynamics in Singapore. Evaluate the data to understand the employment landscape and make informed career or hiring decisions.

    Download Contact Jobs in Singapore Categories Trends

    The first graph uses a vertical bar chart to display the popularity of various job categories for Contact jobs in Singapore. Each vertical bar represents a different job category, with the size of the vertical bar indicating the number of jobs available in that category. This visual representation highlights key areas of employment, showing the concentration and distribution of job opportunities across different categories.

  • Uncover Live Contact Job Type Trends (Graphical Representation)

    Exploring the employment landscape by delving into the diverse array of job types shaping its economic fabric is an important aspect of your job search. It is one of the keys to navigating a dynamic job market.

    Download Contact Jobs in Singapore Job Types Trends

    The second graph uses a funnel chart to display the trends in various job types for Contact jobs in Singapore. Each section of the funnel represents a different job type (full-time, part-time, contract, internship, and remote), providing a clear visual representation of the distribution and popularity of each type within the job market. This allows for easy comparison of the prevalence of different employment types over time, helping to understand the job market dynamics.

  • How to Find the Best Contact Jobs

    Finding the best Contact jobs involves using online job portals, networking, and tailoring your resume to highlight relevant skills and experiences. Platforms like Expertini can streamline your job search by providing access to numerous job listings. Launch your Contact career in Singapore! Explore 25,346+ number of available Contact jobs exciting opportunities and find your perfect fit. Apply for FREE on Expertini, the leading job board since 15+ years.

  • Effective Job Search Tips for Landing Contact Jobs

    Enhance your chances of landing Contact jobs by following these effective job search tips. Utilize Singapore Jobs Expertini to find the right job and improve your prospects with features like Resume Scoring and personalized job alerts. Expertini also offers a mobile app for on-the-go job searching and alerts. Additionally, consider these tips:

    • ➵ Stay focused on your job search goals.
    • ➵ Be attentive to market trends and job openings.
    • ➵ Customize your resume for each appspancation.
    • ➵ Prepare thoroughly for interviews.
    • ➵ Network with professionals in your field.

  • Is a Contact Career Right for You?

    Determine if a Contact career in Singapore aligns with your career goals. Consider factors like job satisfaction, career growth, and work-life balance.

  • Industries Hiring the Most Professionals

    The key industries and job sectors in Singapore are known for their diverse economic landscape, with opportunities in sectors such as technology, healthcare, finance, and more. This can help you focus your job search on sectors with high demand.

  • Average Salary Range for Contact Roles

    The average salary range for your role varies, but the standard pay scale is rated "Standard" for Contact within Singapore. Salary levels may vary depending on your industry, experience, and skills, so it's essential to research and negotiate effectively. Knowing the salary expectations can help you negotiate better job offers.

  • Cost of Living in Singapore vs. Other Cities

    Compare the cost of living in Singapore to other cities in Singapore. Expertini calculates it based on the percentage of earnings to living costs, with an average ranging from 33% to 65% of your monthly income. This comparison can help you make informed decisions about your financial planning and lifestyle. It's also advisable to check with locals before moving to a new town.

  • Popular Job Boards & Recruiters for Contact Jobs

    There are popular job portals and recruitment agencies active in Singapore. Singapore Jobs Expertini is one of the major portals that can help you find the right job. Expertini.Com can assist you in accessing a wide range of job listings and professional opportunities, in addition to its free CV Builder, Resume Score, and Job Alert tools.

  • Work Culture for Singapore

    The working professional life in Singapore is rated good within our internally formulated rating system. The working hours, work-life balance, and overall work environment are rated favorably, providing a sense of what to expect as a professional. Insights into the workplace environment, values, and expectations can be well understood by exploring the available job listing opportunities. Understanding the work culture can help you thrive in your professional journey. This knowledge can help you find a workplace that matches your values and work style.

  • Get Personalized Job Alerts

    Sign Up for personalized job alerts on Expertini to receive notifications about new Contact job openings in Singapore. This ensures you stay updated and can apply promptly to relevant opportunities. We provide customized job alerts, available daily, weekly, and monthly.