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Urgent! Contact Centre Job Opening In Central Singapore Community Development Council – Now Hiring RECRUIT EXPRESS PTE LTD



Job description

Responsibilities

  • Handle customer interactions via phone and/ or emails within stipulated timeframe.

  • To cross-sell the bank products and services when appropriate.

  • Actively perform channel migration to automated channels.

  • Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.

  • Provide continuous feedback on workflow and productivity improvements.

  • Resolve customers' feedback/ issues within guidelines.

  • Conscientious logging of customers' feedback via GIFT & service requests and enquiries via CRUISE.

  • Ensure diligent tracking of open service requests and ensure adherence to SLA.

  • Contribute to the Contact Centre in achieving its service targets.

  • Ensure all requests or investigations are completed appropriately.

  • Ensure follow up and fulfill promises made to our customers.

  • Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.

  • Ensure compliance to waiver empowerment guidelines and zero operational loss.

Working Hours:

  • Working Days: Monday to Sunday, including Public Holidays
  • Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
  • Work Week: any 5 days per week

Interested candidates, please send your resume to

Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R


Required Skill Profession

Other General



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    Unlock Your Contact Centre Potential: Insight & Career Growth Guide


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