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Urgent! Contact Centre Executive Job Opening In BUKit Batok New Town – Now Hiring Alliance Healthcare Group Limited
Job Description for Contact Centre Agent (Day Shift)
We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team.
In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email.
You will play an essential part in ensuring a positive customer experience by addressing enquiries, providing accurate information, and supporting an efficient resolution of issues.
The Opportunity
We are a team of customer-focused professionals who believe that delivering great experiences makes a real difference.
This is your chance to be part of a team that values empathy, service quality, and teamwork.
You will play a vital role in supporting patients, healthcare partners, and corporate clients by providing accurate information and timely assistance.
To succeed in this role, you should be passionate about delivering service excellence and eager to learn and grow.
You will also have the opportunity to work alongside experienced mentors who will support your development and help you grow professionally.
How You Will Make an Impact:
· Serve as the first point of contact for all customer and member enquiries.
· Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.
· Assist callers in navigating our platforms, applications, and website to access available services.
· Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.
· Update customer records promptly and accurately in the system.
· Handle complaints and complex enquiries professionally, using sound judgement to resolve issues or escalate when required.
· Demonstrate the ability to assess situations, identify potential risks, and take appropriate action in line with escalation protocols.
· Support the Contact Centre Team Leader and Management with any other assigned duties.
Skill and Experience:
· At least 2 years of experience in a call/contact centre environment, preferably with exposure to healthcare or insurance.
· Strong customer service and active listening skills, with the ability to handle high call volumes professionally.
· Excellent communication skills and good overall computer proficiency to navigate multiple systems.
· Able to work under pressure with accuracy and attention to detail.
· Experience in handling complaints and escalations, or the potential and willingness to be trained for escalation handling.
· Willingness to work rotating shifts, including weekends and public holidays.
Only shortlisted candidates will be notified
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Unlock Your Contact Centre Potential: Insight & Career Growth Guide
Real-time Contact Centre Jobs Trends in Bukit Batok New Town, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Contact Centre in Bukit Batok New Town, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2025 jobs in Singapore and 39 jobs in Bukit Batok New Town. This comprehensive analysis highlights market share and opportunities for professionals in Contact Centre roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Alliance Healthcare Group Limited is currently hiring and seeking a Contact Centre Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Contact Centre Executive Jobs Bukit Batok New Town.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alliance Healthcare Group Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Contact Centre Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Bukit Batok New Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Contact Centre Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Contact Centre Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Contact Centre Executive interview at Alliance Healthcare Group Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alliance Healthcare Group Limited's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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