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Urgent! Contact Centre Manager Job Opening In Singapore, Singapore – Now Hiring Crawfort Pte Ltd
You will be responsible for the following:
Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time.
Implement manpower planning in line with call volume and calling capacity.
Schedule and roster contact centre team considering call arrival pattern and shrinkage.
Resolving representative’s questions, providing guidance through challenging calls and handling issues that are out of representative’s capacity.
Ensuring team consistently achieve desired service levels and implements corrective action necessarily.
Analyse contact centre data to improve processes, utilizing resources effectively and prioritizing efficiency and customer satisfaction.
Work closely with various stakeholders to improve service training and development of new and existing representatives.
Keeping abreast with current market trends and establish contact centre goals.
At least 1-2 years of experience in similar capacity.
In-depth knowledge of management principles and knowledge of company’s products, services and policies.
Strong coaching and leadership skills, ability to motivate employees.
Able to multitask and work in a fast-paced environment.
Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
If you are interested in this position, kindly send your resume to , with the subject header as 'Application for (job title)'.
We regret to inform you that only qualified candidates will be notified.
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Unlock Your Contact Centre Potential: Insight & Career Growth Guide
Real-time Contact Centre Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Contact Centre in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2025 jobs in Singapore and 1776 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Contact Centre roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Crawfort Pte Ltd is currently hiring and seeking a Contact Centre Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Contact Centre Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Crawfort Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Contact Centre Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Contact Centre Manager typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Contact Centre Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Contact Centre Manager interview at Crawfort Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Crawfort Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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