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Contact Centre Team Lead @ Ubi | Up to 4,000 | 1 Year Renewable Contract Job Opening In North East Community Development Council – Now Hiring RecruitFirst Pte. Ltd


Job description

Location (Nearest MRT): Ubi

Salary: Up to $4,000 (Depends on Qualification & Relevant Work Experience)

Duration of Work: 1 Year Renewable Contract

Work Day: Monday – Friday

Work Hours: 8.15 am to 6.00 pm / 8.30 am to 6.15 pm

Responsibilities:

  • Conduct monthly auditing on team's calls in accordance to guidelines and SLA
  • Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
  • Escalate the issues, needs and insights to Management when necessary
  • Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
  • Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
  • Conduct systems, hardware, hotlines and recording testing
  • Conduct monthly staff performance coaching and mentoring
  • Manage staffing and leave matters
  • Ensure service outcome and KPIs are met
  • Provide shifts updates on service level, draw insights by periodically reviewing past calls

Requirements:

  • At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.

  • Proven experience in managing teams, including monitoring performance, coaching, and providing feedback to improve service standards.

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)

Required Skill Profession

Other General


  • Job Details

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Unlock Your Contact Centre Potential: Insight & Career Growth Guide


Real-time Contact Centre Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Contact Centre in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Contact Centre roles.

1899 Jobs in Singapore
1899
206 Jobs in North East Community Development Council
206
Download Contact Centre Jobs Trends in North East Community Development Council and Singapore

Are You Looking for Contact Centre Team Lead @ Ubi | Up to 4,000 | 1 Year Renewable Contract Job?

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