Customer Service Executive – Depot
Responsibilities
- Assist customers with container bookings, scheduling, pick-ups, and drop-offs.
- Process documentation and payment transactions accurately and efficiently.
- Maintain an organized, well-stocked, and customer-ready front counter.
- Coordinate with internal teams to ensure smooth container movements and timely service delivery.
- Create and manage Storing Orders and Release Orders.
- Support initiatives to improve customer satisfaction and service standards.
- Ensure compliance with company policies and industry regulations.
- Address and resolve customer issues on-site, escalating when necessary.
- Maintain accurate container inventory records and update system entries promptly.
- Manage customer inquiries across multiple channels, providing clear and timely information on services, rates, and procedures.
Requirements
- Diploma or equivalent qualification in Business, Logistics, or related field.
- Prior experience in customer service, depot, or logistics operations preferred.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and basic logistics systems/software.
- Ability to multitask, work under pressure, and resolve issues effectively.
- Detail-oriented with strong organizational and record-keeping skills.
- A team player with a proactive attitude and customer-first mindset.