Acting as a centralized point of contact for all Transportation and Inventory related
matters with dedicated focus in managing and handling all requests and issues till closure for countries within the Asia Pacific, Greater China and Japan regions
Working as part of a multifunctional team, acting as backup and supporting for colleagues in similar roles
Handling and managing customer's daily queries and requests with professionalism, as well as interact and coordinate with staff within the DHL network and vendors
Performing weekly investigation and reporting of system-to-system inventory reconciliation, identifying root causes and trends, providing corrective actions and solutions
Monitoring in-transit shipments from origin depots, resolve issues faced during pickup, transit, customs clearance till receiving at destination depots.
Monitoring and reporting of daily, weekly and monthly activity and performance
Conducting weekly/monthly meetings with the customer to review actual shipments status, overall performance, inventory accuracy performance, and individual causes and resolution of issues
Working with a range of DHL & Customer software applications (e.g. Inventory/Warehouse Management Systems, Track and Trace, Reporting A
Requirements
Good written and spoken communication skills (English)
Meticulous / strong attention to detail
Strong Analytical skills, with creative, innovative, problem solving thinking
Excellent interpersonal, communication, customer service and presentation skills
Proficiency with Microsoft Excel and other office/reporting/analysis software
Effective planning and organizing of multiple tasks within deadlines
Possess initiative to respond to customers' needs with a commitment towards service excellence
Good team player
Good knowledge of DHL's global, cross-BU services and products, Cisco Systems processes will be an advantage
Logistics or transportation operations or customer service is a plus