Our Company
We are a retail focused enterprise with a chain of convenience stores, and is highly service oriented business with strong focus on excellence in sales and customer service.
Job Opening: Store Manager of a Chain of Stores
- Store manager of 24-HR Convenience stores.
Priority for work in this specific retail type.
- Diploma, preferably in Business Studies, Hospitality, Logistics, Retail or Technical Studies.
- Strong in customer service.
- Good with English and communications skills.
- Strong confident leadership & Team builder.
- Experienced with Computer, related retail Technologies.
Familiar with PDA and SAP Logistics System.
- Willing to work long hours, travel and manage multiple stores, work shift, with night shift to cover staff off.
- Able to train and supervise new staff.
- Business oriented and self motivated to excel.
Job Scope
Store Manager
- Operate and run a chain of convenience stores.
- Manage a retail team.
- Sales, profit focused.
- Customer oriented.
- Compliant with all store policies and SOPs.
Customer Service and Personal Attributes
- Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action.
- Understand customer requirements and deal with them promptly.
- Deal with incidents involving customers appropriately and according to company policy.
- Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.
- Give accurate information appropriately to customers.
- Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations.
- Provide appropriate information and assistance to enquiries.
- Deal with unexpected situations appropriately.
- Maintain required personal deportment standard (posture, behaviour, bearing etc).
- Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc).
- Maintain required hygiene standard (personal grooming, uniform, cleanliness etc).
- Maintain required standard of honesty and integrity.
- Maintain required punctuality, rostering, standard of commitment and sense of responsibility.
- Able to perform sales via POS modes.
- Able to perform various sales categories and various modes of payments.
- Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc.
- Able to do promotion, up-sell, price checks and labelling.
- Able to do housekeeping and ensure high standards of store upkeep.
Logs Operations, Inventory Management and Storage
- Technology relating to Logs Operations, eg.
PDA, PC, Logistics tracking system, Electronic Delivery Notes, LITE POS operation, SAP Enterprise System knowledge and usage.
- Whole range of logs operations and supply chain related to retail business.
- Liaison with warehouse and suppliers.
Online business and logs operations.
- Able to perform various forms of analysis – sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc.
- Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks.
- Able to perform system receiving functions from various suppliers using diff modes.
- Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements.
- Able to perform spot checks and to support stock-takes and to ensure inventory accuracy.
- Comply with all relevant health, safety and company regulatory rules and standards.
- Correct and appropriate use of Material Handling Equipment (MHE) and tools.
- Adequately apply store FIFO and other principles.
Ordering, Expiry & Inventory Management
- Able to analysis stock requirements and holding.
- Able to adequately support / perform various modes of ordering.
- Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications.
- Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company.
- Search system and ordering databases to find quantities in stock, SKUs /parts numbers.
- Ability to communicate inventory management policies and procedures.
- Monitor inventory levels and inventory movement using manual or computerised inventory systems (SAP ERP, PDA and computer).
- Able to review inventory reports (quantity, type and pricing and stock on hand).
- Able to understand and process ordering.
- Comply with all relevant SOPS, health and safety standards.
- Strong understanding of company procedures.
Pay
Range from 3000 to 3200 per month.
#J-18808-Ljbffr