Urgent! Course Developer, Trainer and Technical Writer Job Opening In Singapore, Singapore – Now Hiring Menlo Security Inc.
About The Role
Menlo Security is seeking a
Training and Knowledge Specialist
to create and deliver top-notch technical content.
This role involves being deeply involved in all aspects of our technical content, both internally and externally, including providing training to a global audience, whether in person or remotely.
You will partner with the Senior Manager of Training & Knowledge within our Support team to design, improve, and enhance our Knowledge Base, e-Learning material, and Technical Training material.
You will work closely with Subject Matter Experts, Engineers, and Product Managers to gather current information and transform it into high-quality articles, e-Learning videos, and training materials.
You will also be responsible for developing and executing targeted programs to boost product adoption and user engagement, and you will take full ownership of our self-service support content to ensure a smooth customer experience with the Knowledge Base and Training Academy.
Responsibilities
Update, maintain and teach the external and internal Training courses.
Develop new material as new features are released in the product.
Using analytical tools perform Root Cause Analysis to ascertain where there are knowledge gaps.
Create technical content using the Menlo writing standards.
Promote the usage of the KB internally and externally.
Create short, modularised learning sessions using video editing software.
Build Software Environments for the training labs.
Collaborate with Software Engineers, Product Managers and Support Engineers to develop white papers, documentation guides, client-facing user guides and technical articles.
Develop all documentation & information, including maintaining the knowledge base structure, formatting, and integrity.
Drive knowledge sharing and best practices within the team.
Build training videos and online certification program.
Contribute to the building of the Internal Training Program for all roles in Menlo Security.
Manage the LMS and user enrollments.
Qualifications
Excellent spoken and written English Skills.
Interest in Security technology and a flair for communicating the technical message to different audiences.
Knowledge Centred Support Methodology (KCS).
Excellent command of grammar and punctuation.
Presentation skills.
Ability to work to deadlines.
Able to understand complex technical concepts and present comprehensive, concise, detailed information.
Technical knowledge of Networking, Cloud deployments and Administration, Developer Tools, SSO, SIEM, Proxy Chaining, Firewalls, Windows, Web Technologies (HTML, CSS, Web Browsers, Web APIs).
Able to master new technical skills quickly.
Familiarity with JIRA, Zendesk, Docebo, Salesforce.
Working knowledge of a Technical Support organisation.
Experience and some artistic flair for creating educational videos and tutorials using Camtasia or other video publishing software.
Why Menlo?
Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out.
We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together.
There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability .
TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization.
Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS).
Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition.
Any resume submitted outside of this process will be deemed the sole property of Menlo Security.
In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.
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Unlock Your Course Developer Potential: Insight & Career Growth Guide
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Great news! Menlo Security Inc. is currently hiring and seeking a Course Developer, Trainer and Technical Writer to join their team. Feel free to download the job details.
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