Job Overview
Category
Computer Occupations
Ready to Apply?
Take the Next Step in Your Career
Join Helius and advance your career in Computer Occupations
Apply for This Position
Click the button above to apply on our website
Job Description
Introduction:
We are looking for a high-quality candidate to join one of our esteemed client.
The role requires someone with extensive business knowledge, analytical and relationship skills, strategic mindset, and program management discipline to help drive the build-out of the function as well as support the broader department and organization objectives.
This is a challenging role requiring the successful individual to partner, coordinate and drives progress across global teams and different business areas as well as partner closely with key stakeholders and colleagues around the firm.
This also presents an excellent opportunity to join a market leading organization and business area and play an active part in driving the long-term development of the function in an area that is key to the future success of the financial services sector and at the heart of industry development and regulatory focus.
What we’re looking for:
The successful candidate will:
Perform CRM and email production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs.
Provide pro-active, timely, effective and efficient support to the business users
Collaborate with the different teams on the project and also work with the vendor support (if required) to facilitate the support process and work toward timely and effective issue resolution.
Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
In this role you will: Able to do development in C# or other similar/related programming language and have knowledge of Java/Javascript. Perform CRM and email production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs. Provide pro-active, timely, effective and efficient support to the business users Collaborate with the different teams on the project and also work with the vendor support (if required) to facilitate the support process and work toward timely and effective issue resolution. Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management. Fixing of CRM-related issues/enhancement to ensure problems have been adequately resolved.
Support the testing and UAT of CRM issues and implement new CRM-related enhancements. Embrace standard Change Control Management practices, procedures and guidelines for application releases Work Location
Singapore
Being@Helius
At Helius, each day is about being – a professional, and a person.
‘
Don't Miss This Opportunity!
Helius is actively hiring for this CRM Application Support Engineer (12165116) position
Apply Now