• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Cross Technology Managed Services Engineer (L2) SRE Job Opening In singapore south east singapore – Now Hiring NTT DATA


Job description

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.



Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.



The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).



The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

  • Proactively monitors the work queues.
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Updates tickets with resolution tasks performed.
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
  • Captures all required and relevant information for immediate resolution.
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
  • Communicates with other teams and clients for extending support.
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
  • Works with automation teams for effort optimization and automating routine tasks.
  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
  • Identifies problems and errors before they impact a client’s service.
  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
  • Leads and manages all initial client escalation for operational issues.
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
  • Ensures all changes are carried out with proper change approvals.
  • Plans and executes approved maintenance activities.
  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
  • May also contribute to / support on project work as and when required.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

  • Knowledge and Attributes:

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
  • Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
  • Relevant certifications include (but not limited to) -CCNP or equivalent certificationCCNA certification in must, CCNP in Security or PCNSE certification is good to haveMicrosoft Certified: Azure Administrator AssociateAWS Certified: Solutions Architect AssociateVeeam Certified EngineerVMware certified Professional: Data Centre VirtualizationZerto, pure, vxrailGoogle Cloud Platform (gcp)Oracle Cloud Infrastructure (oci)SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4SAP Technology ConsultantSAP Certified Technology Associate - SAP HANA 2.0Oracle Cloud Infrastructure Architect ProfessionalIBM Certified System Administrator - WebSphere Application Server Network

  • Required Experience:

  • Versed in Windows Technologies such as Domain Services, SQL, etc.

    not limiting to the list.
  • SRE Oriented and Focus
  • Familiar with AWS administration, Nutanix, Apache (Web server administration), Linux System administration, BigFix
  • Familiar ELK Stack (Elasticsearch, Logstash, Kibana) with AI/ML integration
  • Familiar with SNMP (Simple Network Management Protocol), F5 (Load Balancers and related technologies)
  • Familiar with JSON (Data formatting and processing)
  • Familiar with API, Automation, Ansible, CI/CD, etc.
  • Languages PS, Bash, Python, etc.
  • Moderate level years of relevant managed services experience handling cross technology infrastructure.
  • Moderate level knowledge in ticketing tools preferably Service Now.
  • Moderate level working knowledge of ITIL processes.
  • Moderate level experience working with vendors and/or 3rd parties.
  • Moderate level working knowledge of ITIL processes.
  • Moderate level experience working with vendors and/or 3rd parties.
  • Workplace type:

    On-site Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services.

    We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

    We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

    As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

    Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

    We are also one of the leading providers of digital and AI infrastructure in the world.

    NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment.

    We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

    Join our growing global team and accelerate your career with us.

    Apply today.

    Apply Apply Back to search results

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    NTT DATA hiring Cross Technology Managed Services Engineer (L2) Job in singapore, south east, singapore, singapore, south east, singapore, Singapore
    NTT DATA
    singapore, south east, singapore, singapore, south east, singapore, Singapore
    NTT SINGAPORE PTE. LTD. hiring Cross Technology Managed Services Engineer Job in Singapore
    NTT SINGAPORE PTE. LTD.
    Singapore
    Palo IT hiring Managed Services Engineer Job in Singapore
    Palo IT
    Singapore
    Palo IT hiring Managed Services Engineer Job in Singapore
    Palo IT
    Singapore
    NTT hiring Cross Technology Service Delivery Field Support Engineer (L2) Job in singapore, singapore, singapore, singapore, Singapore
    NTT
    singapore, singapore, singapore, singapore, Singapore
    NTT DATA hiring Cross Technology Service Delivery Field Support Engineer (L2) Job in singapore, singapore, singapore, singapore, Singapore
    NTT DATA
    singapore, singapore, singapore, singapore, Singapore
    NTT DATA hiring Cross Technology Service Delivery Field Support Engineer (L2)-2 Job in singapore, singapore, singapore, singapore, Singapore
    NTT DATA
    singapore, singapore, singapore, singapore, Singapore
    Centre for Strategic Infocomm Technologies hiring Platform & SRE Engineer (Workplace Technology) Job in Singapore
    Centre for Strategic Infocomm Technologies
    Singapore
    U3 hiring System Engineer (IT Managed Services) Job in singapore, singapore, singapore, singapore, Singapore
    U3
    singapore, singapore, singapore, singapore, Singapore
    Rolls-Royce hiring Services Technology Engineer Job in Singapore
    Rolls-Royce
    Singapore
    Connect Energy hiring Lead Consultant (Managed Services) Job in Singapore
    Connect Energy
    Singapore
    Connect Energy hiring Lead Consultant (Managed Services) Job in Singapore
    Connect Energy
    Singapore
    Connect Energy hiring Lead Consultant (Managed Services) Job in Singapore
    Connect Energy
    Singapore

    Unlock Your Cross Technology Potential: Insight & Career Growth Guide


    Real-time Cross Technology Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Cross Technology in singapore, south east, singapore, Singapore, highlighting market share and opportunities for professionals in Cross Technology roles.

    2137 Jobs in Singapore
    2137
    1993 Jobs in Singapore, South East, Singapore
    1993
    Download Cross Technology Jobs Trends in Singapore, South East, Singapore and Singapore

    Are You Looking for Cross Technology Managed Services Engineer (L2) SRE Job?

    Great news! is currently hiring and seeking a Cross Technology Managed Services Engineer (L2) SRE to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Cross Technology Managed Services Engineer (L2) SRE Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore south east singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Cross Technology Managed Services Engineer (L2) SRE?

    Key qualifications for Cross Technology Managed Services Engineer (L2) SRE typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Cross Technology Managed Services Engineer (L2) SRE?

    To improve your chances of getting hired for Cross Technology Managed Services Engineer (L2) SRE, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Cross Technology Managed Services Engineer (L2) SRE Job Success

    NTT DATA interview tips for Cross Technology Managed Services Engineer (L2) SRE

    Here are some tips to help you prepare for and ace your Cross Technology Managed Services Engineer (L2) SRE job interview:

    Before the Interview:

    Research: Learn about the NTT DATA's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Cross Technology Managed Services Engineer (L2) SRE interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Cross Technology Managed Services Engineer (L2) SRE Positions

    Setting up job alerts for Cross Technology Managed Services Engineer (L2) SRE is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!