RecruitFirst is hiring
You will be outsourced/deployed to:
Location: East/Central
Pay: Up to $2200
Working hours: Mon – Fri, 9am – 6pm or 11am – 7pm
Responsibilities:
Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
Providing accurate and timely information about the company's products or services based on the defined set of QnA
Resolving customer issues efficiently and in a friendly manner
De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
Requirements:
Previous experience working in a customer-facing role/ contact centre/ telemarketing
Proficiency in using a computer, ability to quickly learn how to use different software
Process-oriented and customer-oriented mindset
Highly proficient in both written and verbal English to communicate effectively with our consumers
Healthy employment record
Singaporeans only
Interested applicants to send resume in word or PDF format to along with FULL NAME and quote ALCCA
Do take note that only shortlisted candidates will be notified
Loh Yew Fong
Outsourcing team
RecruitFirst Pte Ltd
E.A. 13C6342