Customer Care Agent - Back End (Up 2750 Gross, North, Tech) Entry welcome

Working location: Midview City (Nearest MRT: Brighthill) 
Duration: 1 year renewable basis 
Salary: $2,550 per month basic + $10 per day shift allowance (for 2pm-11pm shifts) + KPI incentives ($200) + performance bonus 
Working hours: 5 days a week rostered on both weekdays & weekends.


Shift A: 7am – 4pm 
Shift B: 9am – 6pm 
Shift C: 2pm – 11pm

please be open to all shift, they will roster you any of the shift on a fixed basis, you may be asked your preferred shift, but ultimately will still need to follow their manpower needs.

Job scope:

• Answer all open/escalated issues with urgency correspondence from customers, via call, email or salesforce.
  
  (No in-person handling) (within stipulated SLAs) – Average 12 cases per day
• No compliance critical mistakes
• Investigate, review, and complete all unresolved issues from all regulatory
• Monitor and report potential risks such as outages or bugs, non-compliance

Requirements

• Reliable, good attitude, willing to go the extra mile kind of personality and has good command of English
• Min O levels or equivalent
• Handled escalation complaints before

Interested applicants, please send your resume to (at) or click Apply Now below
Alicia Lim Si Le
R
EA License No. 13C
Only shortlisted candidates will be contacted.Thank you
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