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Urgent! Customer Care Officer, Live Chat/ Whatapp Job Opening In Central Singapore Community Development Council – Now Hiring Hays Specialist Recruitment Pte Ltd

Customer Care Officer, Live Chat/ Whatapp



Job description

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Your new company

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Location: Kallang
Salary: up to $2,900 + enhanced bonus scheme upon completion of milestones (Start, half and end, 0.5 months)
Work hours: Monday - Friday 8am - 5.30pm + alternate Saturdays

Your new role

  • Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

  • Simultaneously handle multiple chats

  • Provide appropriate solutions and alternatives timely to meet the KPIs.

  • Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

  • Payment arrangement (dunning block, instalment plan, payment deferment etc.)

  • Other ad-hoc duties as assigned

What you'll need to succeed

  • At least 1 years of relevant work experience in customer service and handling chat enquiries

  • Strong customer service skills

  • Excellent communication, written and interpersonal skills

  • Ability to multitask, organize and prioritize work

  • Ability to work independently while being a cohesive team member

What you'll get in return

This is an exciting opportunity to join an MNC.

You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Francesca at Hays on or email for a confidential discussion.

Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
EA Reg Number: R
EA License Number: 07C3924
Company Registration No: D


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    Unlock Your Customer Care Potential: Insight & Career Growth Guide


  • Real-time Customer Care Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Care in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6348 jobs in Singapore and 5779 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Customer Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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