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Urgent! Customer Care Specialist Job Opening In Singapore, Singapore – Now Hiring CSA Group
Employment Status:
RegularTime Type:
Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.
It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do.
We're looking for people like you to help make it happen.
Job Summary:
The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory.
Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support.
Follows-up on sales and marketing opportunities via e-mail and phone communications.
Supports and promotes continued growth of new business for CSA Group TIC services.
Reports to the Commercial Manager (CM) within the Commercial Unit.
Provides support to the following:
Provides guidance to SAMs, Technical Specialists, other CCS, Operation Managers, PGMs, Certifiers, and Field Services.
Works with New Account Managers (NAMs), Strategic Account Managers (SAMs), peers, Technical Specialists and Operations staff
Principal Duties and Responsibilities:
Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.
Contacts current customers and promotes CSA certification and testing services for new business opportunities.
Prepares proposals and provides support for customers, including Notices and FIR Findings.
Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.
Maintains input of new/existing client information into CRM- Salesforce.
Assists and supports Strategic Account Managers in their annual goals to increase bookings.
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
Follows up on open quotations and sales opportunities.
Researches customer accounts, identify opportunities for growth & generate interest.
Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.
Education and Experience:
Post-secondary education required.
3-5 years of Sales or Marketing experience.
Understanding of CRM- Salesforce and Workday is a plus.
Knowledge of the TIC and Safety Certification industry is a plus.
Skills:
Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.
Excellent verbal and written English communication skills.
Excellent phone and customer service skills.
Detail oriented and able to handle multiple tasks.
Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.
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Unlock Your Customer Care Potential: Insight & Career Growth Guide
Real-time Customer Care Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Care in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7566 jobs in Singapore and 6472 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CSA Group is currently hiring and seeking a Customer Care Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Care Specialist Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CSA Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Care Specialist Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Care Specialist typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Care Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Care Specialist interview at CSA Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CSA Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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