Customer Care Specialist
Be part of a successful team!
Industry Energy technology (IET) is part of Baker Hughes Company, operating across 120 countries and serving the entire energy value‐chain and industrial sector.
IET holds an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services.
Our mechanical engineering team uses cutting‐edge technology to design gas and steam turbines, compressors, and expanders.
As a Customer Care Specialist, you will be responsible for:
Ordering / project execution and customer relations: Act as the primary customer contact throughout each order, develop close relationships with customers, end users and partners to understand needs and resolve specification and commercial issues.
Ordering and project planning and team leadership: Practice formal order / project management methodologies, develop robust order / project plans with cross‐functional teams, lead meetings, manage risks, and coordinate multiple departments such as Engineering, Procurement, and Finance.
Work closely with commercial functions to support preparation of proposals for customers to win orders / projects.
Build solutions to meet customer specifications including technical, commercial, and delivery requirements.
Monitor financial and operational performance against plans, manage budgets and costs, negotiate change orders to optimize margins, and ensure timely identification of margin variances to implement mitigation plans.
Ensure on‐time delivery percentage, sales margin, customer feedback scores, and project closeouts.
Utilize systems such as SAP, Microsoft Project and Alfresco to support order / project execution and documentation.
To be successful in this role you will:
Have a Bachelor’s degree in Engineering, with a major in Chemical or Mechanical Engineering preferred.
Have a minimum of 10 years related experience in a similar position and organization, preferably in control valves or the oil and gas, power plant, or chemical industry.
Have previous experience in order fulfillment.
Have previous experience in a customer‐facing role.
Work in a way that works for you
Regular Working Schedule: 40 hours per week.
Working with us
Contemporary work‐life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net of life insurance and disability programs.
Tailored financial programs.
Additional elected or voluntary benefits.
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide.
Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress?
Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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