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Urgent! Customer Digital Platform Analyst Job Opening In Singapore, Singapore – Now Hiring AIA Hong Kong and Macau

Customer Digital Platform Analyst



Job description

**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in.

Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And to get there, we need ambitious people who believe in playing an important part in shaping that future.

People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.***About the Role**- Oversee all operational, issues and enhancement matters for AIA+ (online app and portal) and CRM (Customer Relationship Management) system
- Ensure all AIA+ and CRM activities are conducted in accordance with the Company rules and regulations**Responsibilities:*** Work closely with stakeholders including IT, business user, Project Managers on AIA+ issues and enhancements* Ensure AIA+ usability, accuracy and provide recommendation to improve utilization rate* Identify areas to enhance user experience and support AIA+ initiatives and recovery* Assess and review user interface to make AIA+ more intuitive* Participate in business impact analysis and workgroup discussions to recommend best practices/innovative solutions for AIA+* Participate in CRM / AIA+ enhancement requirements workshop for URS documentation.* Review Functional Specification to ensure design and business requirements are met.* Participate in User Acceptance Testing and pilot testing for successful roll out.* Follow up with defects management status within the stipulated time frame.* Assessment and analysis of CRM and AIA+ issues received across all touch points* Update, disseminate, FAQ, error messages, recovery action* Smooth out user journey with customer feedback and issues reported* 2nd level escalation and Ad-hoc call back on reported issues* Develop, maintain and update user guides and FAQs* Create training materials, SOPs and conduct training for new launches and enhancements* Responsible for communications (eDMs) to ensure timely delivery of information to the targeted audience / customers* Any other ad-hoc duties assigned**Requirements:*** University Degree* Certifications/licenses – LOMA or ACII is preferred* At least 5 years of experience in FI or insurance industry is preferred* Self-driven, resourceful and results oriented individual with proven track record in driving and achieving results* Strong interpersonal skills, energetic and enthusiastic individual who is able to engage and collaborate with all stakeholders / employees in the company* Good communication skills required in particular creative, strong writing skills and excellent presenter* Enjoys working in a dynamic and fast paced environment*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.*
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    Unlock Your Customer Digital Potential: Insight & Career Growth Guide


  • Real-time Customer Digital Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Digital in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8786 jobs in Singapore and 7629 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Digital roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Digital Platform Analyst Job?

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  • The Work Culture

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    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    AIA Hong Kong and Macau interview tips for Customer Digital Platform Analyst

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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