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Customer Digital Platform Analyst Job Opening In Singapore, Singapore – Now Hiring AIA Hong Kong and Macau


Job description

**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in.

Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And to get there, we need ambitious people who believe in playing an important part in shaping that future.

People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.***About the Role**- Oversee all operational, issues and enhancement matters for AIA+ (online app and portal) and CRM (Customer Relationship Management) system
- Ensure all AIA+ and CRM activities are conducted in accordance with the Company rules and regulations**Responsibilities:*** Work closely with stakeholders including IT, business user, Project Managers on AIA+ issues and enhancements* Ensure AIA+ usability, accuracy and provide recommendation to improve utilization rate* Identify areas to enhance user experience and support AIA+ initiatives and recovery* Assess and review user interface to make AIA+ more intuitive* Participate in business impact analysis and workgroup discussions to recommend best practices/innovative solutions for AIA+* Participate in CRM / AIA+ enhancement requirements workshop for URS documentation.* Review Functional Specification to ensure design and business requirements are met.* Participate in User Acceptance Testing and pilot testing for successful roll out.* Follow up with defects management status within the stipulated time frame.* Assessment and analysis of CRM and AIA+ issues received across all touch points* Update, disseminate, FAQ, error messages, recovery action* Smooth out user journey with customer feedback and issues reported* 2nd level escalation and Ad-hoc call back on reported issues* Develop, maintain and update user guides and FAQs* Create training materials, SOPs and conduct training for new launches and enhancements* Responsible for communications (eDMs) to ensure timely delivery of information to the targeted audience / customers* Any other ad-hoc duties assigned**Requirements:*** University Degree* Certifications/licenses – LOMA or ACII is preferred* At least 5 years of experience in FI or insurance industry is preferred* Self-driven, resourceful and results oriented individual with proven track record in driving and achieving results* Strong interpersonal skills, energetic and enthusiastic individual who is able to engage and collaborate with all stakeholders / employees in the company* Good communication skills required in particular creative, strong writing skills and excellent presenter* Enjoys working in a dynamic and fast paced environment*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.*
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Unlock Your Customer Digital Potential: Insight & Career Growth Guide


Real-time Customer Digital Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Digital in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Digital roles.

7789 Jobs in Singapore
7789
6620 Jobs in Singapore
6620
Download Customer Digital Jobs Trends in Singapore and Singapore

Are You Looking for Customer Digital Platform Analyst Job?

Great news! is currently hiring and seeking a Customer Digital Platform Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA Hong Kong and Macau adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Digital Platform Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Digital Platform Analyst?

Key qualifications for Customer Digital Platform Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Digital Platform Analyst?

To improve your chances of getting hired for Customer Digital Platform Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Digital Platform Analyst Job Success

AIA Hong Kong and Macau interview tips for Customer Digital Platform Analyst

Here are some tips to help you prepare for and ace your Customer Digital Platform Analyst job interview:

Before the Interview:

Research: Learn about the AIA Hong Kong and Macau's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Digital Platform Analyst interview at AIA Hong Kong and Macau, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AIA Hong Kong and Macau's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Digital Platform Analyst Positions

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