Customer Engineer

Job description

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.

What We Offer

Location:

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work.

Your happiness, health, and resiliency are at the core of our benefits and wellness programs.

Our robust total rewards package makes it easier to take care of your whole self and your whole family.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits .

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

Performs all standard service activities through Tier I unassisted.

Performs standard Tier II with assistance.

Able to perform routine preventative maintenance within established timeframes.

Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls.

May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment.

Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Ability to diagnose and resolve technical problems.

Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s.

Uses knowledge management systems.

Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area.

Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Additional Information

Time Type:

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.

What We Offer

Location:

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work.

Your happiness, health, and resiliency are at the core of our benefits and wellness programs.

Our robust total rewards package makes it easier to take care of your whole self and your whole family.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits .

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

Performs all standard service activities through Tier I unassisted.

Performs standard Tier II with assistance.

Able to perform routine preventative maintenance within established timeframes.

Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls.

May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment.

Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Ability to diagnose and resolve technical problems.

Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s.

Uses knowledge management systems.

Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area.

Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

We have seen a recent rise in recruitment scams and want to share some info to help you protect yourself during your job search with Applied Materials.

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Required Skill Profession

Technical Support & Administration