Customer Engineer

Job description

Overview

Join to apply for the Customer Engineer role at Applied Materials South East Asia

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SG

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits.

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences and backgrounds to Make Possible better ideas and breakthrough innovations.

Our innovations Make Possible a Better Future.

Key Responsibilities

• Performs all standard service activities through Tier I unassisted.
  
  Performs standard Tier II with assistance.
  
  Able to perform routine preventative maintenance within established timeframes.
  
  Completes quality repairs.
  
  
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
  
  Verifies operational quality of system equipment unassisted.
  
  Assists senior engineers as needed.
  
  
• Follows all checklists and procedures and ensures correct revisions of procedures and schematics are available prior to performing work.
  
  
• Strives to perform best known methods (BKM).
  
  Uses knowledge management systems.
  
  Follows all IP guidelines.
  
  
• Able to diagnose and resolve recurring technical problems.
  
  Demonstrates consistent ability to execute escalation plans.
  
  Able to resolve Day-Day issues.
  
  Exposure to systemic issue resolution.
  
  Able to support the preparation and delivery of technical issues to internal and external stakeholders.
  
  Reads circuit diagrams with minimum aid.
  
  Works with single primary product and platform.
  
  Executes projects to reduce costs and increase uptime.
  
  
• Applies diagnostic techniques and uses documentation and test equipment with assistance from senior engineers (Testing).
  
  Has the ability to diagnose and resolve technical problems (Corrective maintenance).
  
  Uses training and experience to identify some process, software or hardware related system problems (Predictive maintenance).
  
  
• Assumes responsibility for complete customer satisfaction within work area.
  
  Assists in planning, communicating, and coordinating support plans with customer management.
  
  Complies with all safety procedures and consistently demonstrates safety as a value.
  
  

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., color vision, and tolerance to noise.

It may involve working in a clean room and requires appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: (Not specified)
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Required Skill Profession

Technical Support & Administration