Overview
Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore.
We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing.
As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.
Your Role
We are looking for a friendly and professional
Customer Experience Consultant
to join us in
Singapore , steering our customer service to new heights.
Responsibilities
Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
Regularly follow up with drivers to gather feedback and check on their experience.
Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
Keep customers updated on the latest promotions and product offerings.
Qualifications
At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service.
A passion for helping and interacting with people.
Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
Excellent communication skills and a proactive, empathetic approach to customer service.
The ability to identify sales opportunities without ever losing that personal, caring touch.
Able to work 5.5 days.
Ready to Drive the Extra Mile?
Send your resume that showcases your unique spark to us today.
If your journey aligns with ours, we'll get in touch soon!
Be part of a journey that matters and help us turn every drive into a delightful experience!
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