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Customer Experience Director Job Opening In Central Singapore Community Development Council – Now Hiring TRUST RECRUIT PTE. LTD.


Job description

Role Summary


My Client is seeking a strategic and hands-on Senior Customer Experience Manager/Director to build, lead, and mentor our customer service team.

This role is critical in transforming our customer support function—from managing day-to-day inquiries to delivering a seamless, premium, concierge-level experience for our discerning members.

You will leverage your deep expertise in travel operations, OTA (Online Travel Agency), and TMC (Travel Management Company) environments to redefine how our members interact with us at every touchpoint.

Key Responsibilities

Leadership & Team Development


• Build, lead, and mentor a high-performing customer experience team.


• Create training frameworks to ensure consistent, premium-level service delivery.


• Foster a customer-first culture across the organization.

Customer Experience Transformation


• Redesign service processes to deliver concierge-level support.


• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.


• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise


• Oversee complex travel arrangements, including flights, hotels, and ground services.


• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.


• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation


• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).


• Integrate digital tools to automate workflows while maintaining a human touch.


• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements


• Minimum 5+ years of leadership experience in customer management within the travel industry.


• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).


• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.


• Demonstrated success in managing end-to-end customer service operations.


• Experience in training, coaching, and developing teams.

wledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Winston Soh Harn Jun

EA Personnel Reg No: R

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Experience Potential: Insight & Career Growth Guide


Real-time Customer Experience Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Experience in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Experience roles.

5658 Jobs in Singapore
5658
5119 Jobs in Central Singapore Community Development Council
5119
Download Customer Experience Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Customer Experience Director Job?

Great news! is currently hiring and seeking a Customer Experience Director to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TRUST RECRUIT PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Experience Director Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Experience Director?

Key qualifications for Customer Experience Director typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Experience Director?

To improve your chances of getting hired for Customer Experience Director, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Experience Director Job Success

TRUST RECRUIT PTE. LTD. interview tips for Customer Experience Director

Here are some tips to help you prepare for and ace your Customer Experience Director job interview:

Before the Interview:

Research: Learn about the TRUST RECRUIT PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Experience Director interview at TRUST RECRUIT PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TRUST RECRUIT PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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