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Urgent! Customer Experience Executive Job Opening In Tai Seng – Now Hiring Volt Auto Pte. Ltd.

Customer Experience Executive



Job description

Company Overview

Volt Auto is Singapore's exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement.

This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels.

Responsibilities:

  • Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner.

  • Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication.

  • Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement.

  • Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews.

  • Proactively identify and escalate potential crises or negative sentiment to manage reputational risk.

  • Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment.

  • Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction.

Requirements:

  • Degree in Communications, Marketing, Business, or related field.

  • 2 years of experience in customer service, community management, or social media engagement.

  • Excellent written communication skills with strong attention to tone, clarity, and empathy.

  • Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite.

  • Proactive, organised, and able to manage multiple conversations simultaneously.

  • A team player with a customer-first mindset and a passion for delivering great service.

  • Possess a valid class 3/3A driving license


Required Skill Profession

Other General



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    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


  • Real-time Customer Experience Jobs Trends in Tai Seng, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Tai Seng, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5530 jobs in Singapore and 6 jobs in Tai Seng. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Experience Executive Job?

    Great news! is currently hiring and seeking a Customer Experience Executive to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Volt Auto Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Customer Experience Executive Job Success
    Volt Auto Pte. Ltd. interview tips for Customer Experience Executive

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Volt Auto Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Experience Executive interview at Volt Auto Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

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