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Urgent! Customer Experience Job Opening In North West Community Development Council – Now Hiring RecruitFirst Pte. Ltd
We're looking for a Customer Experience & Automation Analyst who thrives at the intersection of customer support, technology, and data analytics.
In this role, you'll be the driving force behind our Zendesk optimization, automation (RPA) initiatives, and data-driven decision making — all while working on exciting innovations like Chatbots and Voicebots.
Start in Oct, 6 months contract (Maternity Cover)
Mon- Fri: 8.30am – 6.00pm
West, 1 min walk near MRT
Key Responsibilities:
• Manage and enhance Zendesk accounts, workflows, and license usage to ensure optimal performance.
• Create and maintain custom SQL (BigQuery) dashboards and queries to monitor operations.
• Serve as the Subject Matter Expert (SME) for Zendesk workflows and automations.
• Co-develop and support Robotic Process Automation (RPA) to streamline CS processes.
• Lead cutting-edge innovation projects including Chatbots, Voicebots, and workflow automation .
• Prepare monthly performance and operational reports to support strategic decisions.
• Perform data analysis and reporting to guide customer service improvements.
• Manage and troubleshoot webforms in collaboration with developers.
• Ensure accurate reporting and system functionality for new implementation
Requirements:
• Min.
Degree required.
• Proven experience in data analysis, system maintenance, and dashboard creation.
• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows
• Familiarity with Zendesk or other customer service platforms
• Experience in end-to-end User Acceptance Testing (UAT)
Click APPLY with your resume
We regret to inform that only shortlisted candidates will be notified
Lavia Tay (R
RecruitFirst Pte Ltd (E.A.13C6342)
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Unlock Your Customer Experience Potential: Insight & Career Growth Guide
Real-time Customer Experience Jobs Trends in North West Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in North West Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6448 jobs in Singapore and 892 jobs in North West Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! RecruitFirst Pte. Ltd is currently hiring and seeking a Customer Experience to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Experience Jobs North West Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RecruitFirst Pte. Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Experience Jobs Singapore varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Experience typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Experience, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Experience interview at RecruitFirst Pte. Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RecruitFirst Pte. Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Experience is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!