Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Experience Specialist.
Singapore Jobs Expertini

Urgent! Customer Experience Specialist Job Opening In Singapore, Singapore – Now Hiring JCO Management Pte Ltd

Customer Experience Specialist



Job description

We're looking for a Customer Experience Specialist who thrives on making customers feel supported, valued and understood.

Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier.

Responsibilities

  • Respond promptly to customer inquiries via phone, email or chat
  • Listen actively to understand concerns and provide clear, helpful answers
  • Resolve issues with empathy, patience, and professionalism
  • Keep customers updated on progress when handling ongoing requests
  • Recommend additional services or upgrades only when they genuinely benefit the customer
  • Record all interactions accurately in the system for smooth follow-ups
  • Share customer feedback to help improve company services and processes

Requirements

  • Diploma or degree in Business, Communications or related field
  • Warm, approachable communication style
  • Strong problem-solving and listening skills
  • Ability to stay calm under pressure and handle difficult situations tactfully
  • Previous customer service experience is a plus, but not required
  • Eagerness to learn about company products and services

Benefits

  • Competitive salary with service-related performance bonuses
  • Structured training on communication and customer engagement skills
  • Friendly, team-focused working environment
  • Opportunities to grow into senior service or account management roles

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Work Location: In person


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


  • Real-time Customer Experience Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Experience in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6448 jobs in Singapore and 5501 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Experience Specialist Job?

    Great news! is currently hiring and seeking a Customer Experience Specialist to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JCO Management Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Experience Specialist Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Experience Specialist?

    Key qualifications for Customer Experience Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Customer Experience Specialist?

    To improve your chances of getting hired for Customer Experience Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Experience Specialist Job Success
    JCO Management Pte Ltd interview tips for Customer Experience Specialist

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the JCO Management Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Experience Specialist interview at JCO Management Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JCO Management Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Customer Experience Specialist Positions

    Setting up job alerts for Customer Experience Specialist is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!