Urgent! Customer Implementation & Servicing Lead - (Europe) Job Opening In Singapore, Singapore – Now Hiring Juspay Technologies Pvt Ltd.
Customer Implementation & Servicing Lead, International
Full Time
Dublin
Open
About Us
Juspay is a category-leading fintech offering Payments Experience, Orchestration, and Infrastructure Solutions for global enterprise ecommerce merchants and leading transaction banks.
Juspay is profitable, well-funded, and backed by leading investors such as SoftBank, Accel, and VEF.
Clients include Amazon, Microsoft, Google, Indigo, and many others.
Founded in 2012, and headquartered in “India’s Silicon Valley” of Bangalore, Juspay comprises 1,200+ teammates of which more than 80% are engineers.
Among other things, Juspay powers innovative customer experience solutions, tailored UPI stacks and custom bank solutions.
We currently facilitate over 200Mn transactions daily and are the largest payment orchestration provider in the world, enabling $1T in annual payments value.
Having demonstrated success at scale in India (the most complex payments markets on the planet), Juspay is internationalising - with offices in Dublin, San Francisco, Singapore, Sao Paulo, Canada and the UAE enabling us to serve the world’s largest businesses.
About the Role:
We are seeking a Customer Implementation & Servicing Lead to drive our international customer success team, with a focus on supporting European expansion from our Dublin office.
This is a critical, high-impact role for a professional who thrives on creating structure from ambiguity and is ready to establish the gold standard for how we onboard, implement, and service our largest enterprise clients.
As a foundational leader in our international implementation team, you will design and own the operational playbook that ensures our clients have a smooth first impression with our Products.
You will collaborate closely with product, engineering, and sales to ensure a seamless client journey and play a pivotal role in building a scalable, world-class client servicing function that sets Juspay apart in a competitive landscape.
Roles and responsibilities:
Client Engagement and Relationship Management : Act as the primary point of contact for enterprise clients during onboarding and servicing, establishing processes for centralised account management to support proactive and reactive issue resolution
Implementation Management : Lead complex implementation projects from inception to completion, ensuring timelines, budgets, and quality standards are met.
Utilise project management methodologies to track progress and address challenges
Process Development : Design, implement, and continuously refine operational processes to enhance the onboarding, implementation, and servicing experience for enterprise clients across diverse markets
Cross-Functional Coordination : Collaborate with product, engineering, sales, and customer support teams to align on client requirements and expectations throughout the implementation and servicing lifecycle
Performance Metrics and Reporting : Establish, monitor, and report on key performance indicators (KPIs) to assess the effectiveness of onboarding and servicing processes.
Use data-driven insights to drive continuous improvement
Be the Face of Juspay : Act as a brand ambassador during client engagements, industry events, and conferences, showcasing our expertise and innovative solutions
What we are looking for:
Entrepreneurial Mindset : Smart, driven, and creative, with a natural curiosity for solving complex problems and a proactive approach to identifying opportunities
Experience & Expertise : Proven experience in client implementation, onboarding, professional services, or a similar operational role, preferably within the payments, fintech, or enterprise SaaS industry
Operational & Process Excellence : A deep understanding of process design and project management methodologies, with a track record of building scalable systems for onboarding and servicing large enterprise clients
Communication Skills : Exceptional communication, negotiation, and interpersonal skills, with the ability to build trust and manage relationships with diverse stakeholders, from technical teams to C-suite executives
Collaborative Spirit : Excels in a flat organisational structure, working effectively with cross-functional teams and global colleagues to achieve shared goals
Why Join Juspay?
Impact at Scale:
Be part of a mature, profitable fintech leader with a proven track record of powering some of the world’s largest enterprises
Global Growth:
Play a foundational role in our international expansion, shaping the future of payments in Europe and beyond
Career Development:
Thrive in a flat, merit-based structure that rewards initiative, creativity, and results
Location:
Our offices are located on Fitzwilliam Square, Dublin 2 and this is a hybrid role, with occasional travel across Europe.
We are open to fully remote candidates in exceptional circumstances.
Competitive salary and benefits package.
Opportunity to work on impactful projects and shape the future of our international presence.
Dynamic and collaborative work environment.
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Real-time Customer Implementation Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Implementation in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5483 jobs in Singapore and 4617 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Implementation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Juspay Technologies Pvt Ltd. is currently hiring and seeking a Customer Implementation & Servicing Lead (Europe) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Juspay Technologies Pvt Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Implementation & Servicing Lead (Europe) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Implementation & Servicing Lead (Europe) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Customer Implementation & Servicing Lead (Europe) interview at Juspay Technologies Pvt Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Juspay Technologies Pvt Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
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